AmigaKit Orders Not Shipped - Page 2

JonSick · 18 May 2022, 13:19

I ordered something early in the year from AmigaKit. It was a floppy and power cable and a fancy optical mouse. On Jan 7th they did email to tell me there was an issue with the supply of Amtel chips and not heard anything since. I get it, there is a world shortage but would have preferred some sort of update by now.

I haven't chased it yet, life got in the way. But I shall do shortly.

In general with these Amiga dealers, I believe a certain scope for benefit of the doubt should kinda come into play. I get the impression that most of these places like AK and Retropassion are run on a skeleton crew and if delays happen, it's mainly just only human. I've dealt with both these companies before and I have taken on the mantra that it's not like Amazon, it's doubtful that you'll get your gear next day and sometimes you may have to expect a month or two wait. Things happen, this is the world as it is right now, it's a thing.

That said, I should really chase my order as I'm starting a project in a couple of weeks that it was meant for.

I did my order through eBay. I don't think AK are trying to do anything dodgy. While I'm coming close to the order not being actionable if it has fallen flat, I still have faith that AK are above board and whatever delays are just what they are. Of course I know nothing of the internals of any of the Amiga suppliers I've dealt with, pure guesswork on my part.

BSzili · 18 May 2022, 19:21

From what I've gathered, the common complaint in these threads is not so much the delays, but the lack of communication when there's some problem. Not picking up the phone, not answering e-mails, etc. This erodes trust, and makes people think twice before ordering from them.

lilwshu · 18 May 2022, 20:29

There are documented cases of people waiting literally years for Amigakit to deliver things and ignoring requests to know what is going on - whether they are trying to be dodgy or not is irrelevant if they can't do the thing they exist to do in a reasonable amount of time.

If it wasn't for the fairly limited competition they would have gone out of business years ago, and that is true of various other Amiga shops/service companies with extremely poor aftersales service (Amigastore, Retropassion are two I have personally experienced).

Flux · 21 May 2022, 16:17

I’m pleased to say my AmigaKit order arrived last week. As others have already said, comms is the big problem. You have no idea if you’ll be waiting days, weeks, or months. An occasional email update would make all the difference.

I’m just awaiting my external Gotek drive from RetroPassion. Then my A1200 reinstall will begin. :-)

Hedeon · 21 May 2022, 18:36

Quote:

Originally Posted by Flux

As others have already said, comms is the big problem. You have no idea if you’ll be waiting days, weeks, or months. An occasional email update would make all the difference.

years..half a decade...

Wiking67 · 22 May 2022, 07:46

thay ignore my mails

alexh · 22 May 2022, 10:21

Quote:

Originally Posted by Hedeon

years..half a decade...

If that is real. And they took your payment. It's criminial, literally

JonSick · 24 May 2022, 15:44

Welp, my order too has shown up in the last week. Like all these things, I'm still willing to give the benefit of the doubt. Amiga survives as a passion project for those that do it in my view.

JonSick · 24 May 2022, 15:48

Quote:

Originally Posted by Hedeon

years..half a decade...

I just want to play devil's advocate here but the soundcard listed has already been end-of-life'd by the manufacturer and has been for some time.

If the thing is simply never going to be manufactured anymore, it does sort of suggest that this is one order that can never be filled.

Have you contacted AmigaKit about cancelling? I mean, at this stage I'm not sure what else you can do...

cz101 · 25 May 2022, 11:24

Just a quick thank you to AmigaKit.com
Good comms, well packed, 2 day delivery, great value.
Looking forward to fitting my 1200 compact Flash CF IDE Back Plate Adapter.
Good stuff.

Hedeon · 25 May 2022, 16:21

I talked to Amigakit even in person on one of the Amiga shows.... Amiga34? I told to send only the Amiga sound card.

Sent mails. Complained here (then sometimes I got a pm asking for the order number and then nothing).

I see the money as lost. But sometimes a topic like this comes up.... I also lost my Blizzard PPC to JJB and an A3640 to some other repair guy in the Netherlands. I must be unlucky. Not even counting the time I was scammed out of money for a Commodore PC-60 III tower

BigD · 25 May 2022, 16:50

You HAVE been unlucky! AmigaKit never reply to general queries as a rule of thumb.

I know they have joystick/mouse switcher motherboards ready to populate for a CD32 compatible joypad switcher (product code: JOYMSESW2) but they refuse to say when they will get round to selling them and I've asked at least twice! They also refuse to answer questions on the Prisma Megamix so I in return have never bought one! I'm sure that they lose a lot of sales that way!

Flux · 17 June 2022, 19:56

Quote:

Originally Posted by Flux

I’m pleased to say my AmigaKit order arrived last week. As others have already said, comms is the big problem. You have no idea if you’ll be waiting days, weeks, or months. An occasional email update would make all the difference.

I’m just awaiting my external Gotek drive from RetroPassion. Then my A1200 reinstall will begin. :-)

Alas, RetroPassion seem to have gone the way of AmigaKit. My RetroPassion order from April still hasn’t shipped.

Last week I got an email notification saying a Royal Mail shipping label had been created. My hopes raised, I looked forward to my parcel of Amiga goodness this week, but nothing arrived.

So, I check the Royal Mail tracking and it says “The sender has advised us they're preparing your item. More information will be available when we receive it.”

It’s been eight weeks since I placed my RetroPassion order. I have contacted them twice: by email and via the form on their web site, but haven’t had a response beyond the “shipping label” email. If I login to my RetroPassion account my order status shows as “Completed”.

I want to support small Amiga dealers, but some of them make it so hard.

Flux · 20 June 2022, 15:56

I have better news this morning

Royal Mail report they have my item:

Your item was posted at the Royal Mail Customer Service Point... on 20-06-2022.

Fingers crossed all will be well.

Hedeon · 24 June 2022, 21:34

Quote:

Originally Posted by BigD

You HAVE been unlucky! AmigaKit never reply to general queries as a rule of thumb.

I know they have joystick/mouse switcher motherboards ready to populate for a CD32 compatible joypad switcher (product code: JOYMSESW2) but they refuse to say when they will get round to selling them and I've asked at least twice! They also refuse to answer questions on the Prisma Megamix so I in return have never bought one! I'm sure that they lose a lot of sales that way!

Well.... I got a notification that I had to pay some customs duty.. for something worth 21 Euro. And with the UK out of the EU that added to 8 Euros....

Looking further it is some package from AmigaKit. I wonder what it is... It won't be the Prisma card for that price, I am sure..

Hedeon · 04 July 2022, 10:28

Thank you, AmigaKit!

Quote:

Originally Posted by Hedeon

Well.... I got a notification that I had to pay some customs duty.. for something worth 21 Euro. And with the UK out of the EU that added to 8 Euros....

Looking further it is some package from AmigaKit. I wonder what it is... It won't be the Prisma card for that price, I am sure..

alexh · 04 July 2022, 10:35

Nice. Only 5 years late!

Did you ever get the other half of that order? The CMI8738 PCIe [sic] sound card?

Hedeon · 04 July 2022, 10:42

Quote:

Originally Posted by alexh

Nice. Only 5 years late!

Did you ever get the other half of that order? The CMI8738 PCIe [sic] sound card?

It's in the picture. The small card.

Leon Besson · 04 July 2022, 12:00

I ordered a few things whilst in the U.K from them and they turned up a couple of days later.

E-Penguin · 17 July 2022, 13:04

Steve has done most of my recapping, he's legit. Possibly over worked and under resourced at times but aren't we all these days...

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18 May 2022, 13:19	#21
JonSick Registered User Join Date: Oct 2006 Location: London UK Posts: 255	I ordered something early in the year from AmigaKit. It was a floppy and power cable and a fancy optical mouse. On Jan 7th they did email to tell me there was an issue with the supply of Amtel chips and not heard anything since. I get it, there is a world shortage but would have preferred some sort of update by now. I haven't chased it yet, life got in the way. But I shall do shortly. In general with these Amiga dealers, I believe a certain scope for benefit of the doubt should kinda come into play. I get the impression that most of these places like AK and Retropassion are run on a skeleton crew and if delays happen, it's mainly just only human. I've dealt with both these companies before and I have taken on the mantra that it's not like Amazon, it's doubtful that you'll get your gear next day and sometimes you may have to expect a month or two wait. Things happen, this is the world as it is right now, it's a thing. That said, I should really chase my order as I'm starting a project in a couple of weeks that it was meant for. I did my order through eBay. I don't think AK are trying to do anything dodgy. While I'm coming close to the order not being actionable if it has fallen flat, I still have faith that AK are above board and whatever delays are just what they are. Of course I know nothing of the internals of any of the Amiga suppliers I've dealt with, pure guesswork on my part.

18 May 2022, 19:21	#22
BSzili old chunk of coal Join Date: Nov 2011 Location: Hungary Posts: 1,289	From what I've gathered, the common complaint in these threads is not so much the delays, but the lack of communication when there's some problem. Not picking up the phone, not answering e-mails, etc. This erodes trust, and makes people think twice before ordering from them.

18 May 2022, 20:29	#23
lilwshu Registered User Join Date: Mar 2020 Location: UK Posts: 243	There are documented cases of people waiting literally years for Amigakit to deliver things and ignoring requests to know what is going on - whether they are trying to be dodgy or not is irrelevant if they can't do the thing they exist to do in a reasonable amount of time. If it wasn't for the fairly limited competition they would have gone out of business years ago, and that is true of various other Amiga shops/service companies with extremely poor aftersales service (Amigastore, Retropassion are two I have personally experienced).

21 May 2022, 16:17	#24
Flux Registered User Join Date: Jan 2020 Location: UK Posts: 31	I’m pleased to say my AmigaKit order arrived last week. As others have already said, comms is the big problem. You have no idea if you’ll be waiting days, weeks, or months. An occasional email update would make all the difference. I’m just awaiting my external Gotek drive from RetroPassion. Then my A1200 reinstall will begin. :-)

22 May 2022, 07:46	#26
Wiking67 Blowing Out The Flame Join Date: Apr 2009 Location: Lulea Sweden Age: 57 Posts: 214	thay ignore my mails

24 May 2022, 15:44	#28
JonSick Registered User Join Date: Oct 2006 Location: London UK Posts: 255	Welp, my order too has shown up in the last week. Like all these things, I'm still willing to give the benefit of the doubt. Amiga survives as a passion project for those that do it in my view.

25 May 2022, 11:24	#30
cz101 Registered User Join Date: Apr 2022 Location: Dublin Posts: 19	Just a quick thank you to AmigaKit.com Good comms, well packed, 2 day delivery, great value. Looking forward to fitting my 1200 compact Flash CF IDE Back Plate Adapter. Good stuff.

25 May 2022, 16:21	#31
Hedeon Semi-Retired Join Date: Mar 2012 Location: Leiden / The Netherlands Posts: 1,993	I talked to Amigakit even in person on one of the Amiga shows.... Amiga34? I told to send only the Amiga sound card. Sent mails. Complained here (then sometimes I got a pm asking for the order number and then nothing). I see the money as lost. But sometimes a topic like this comes up.... I also lost my Blizzard PPC to JJB and an A3640 to some other repair guy in the Netherlands. I must be unlucky. Not even counting the time I was scammed out of money for a Commodore PC-60 III tower

25 May 2022, 16:50	#32
BigD Registered User Join Date: Jan 2020 Location: UK Posts: 494	You HAVE been unlucky! AmigaKit never reply to general queries as a rule of thumb. I know they have joystick/mouse switcher motherboards ready to populate for a CD32 compatible joypad switcher (product code: JOYMSESW2) but they refuse to say when they will get round to selling them and I've asked at least twice! They also refuse to answer questions on the Prisma Megamix so I in return have never bought one! I'm sure that they lose a lot of sales that way!

20 June 2022, 15:56	#34
Flux Registered User Join Date: Jan 2020 Location: UK Posts: 31	I have better news this morning Royal Mail report they have my item: Your item was posted at the Royal Mail Customer Service Point... on 20-06-2022. Fingers crossed all will be well.

04 July 2022, 10:35	#37
alexh Thalion Webshrine Join Date: Jan 2004 Location: Oxford Posts: 14,337	Nice. Only 5 years late! Did you ever get the other half of that order? The CMI8738 PCIe [sic] sound card?

04 July 2022, 12:00	#39
Leon Besson Banned Join Date: Feb 2022 Location: Anywhere and everywhere I have a contract Posts: 822	I ordered a few things whilst in the U.K from them and they turned up a couple of days later.

17 July 2022, 13:04	#40
E-Penguin Banana Join Date: Jul 2016 Location: Darmstadt Posts: 1,213	Steve has done most of my recapping, he's legit. Possibly over worked and under resourced at times but aren't we all these days...

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