05 September 2018, 18:10 | #1 |
Registered User
Join Date: Aug 2017
Location: Ohio, USA
Posts: 14
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AmigaKit still in business
I ordered a SCSI2SD V6 board a month ago, the status was changed to "Allocated" and "Being Picked" a couple of days later, but it never shipped. They also have not answered my email about it. Are they just on vacation, or should I look into getting my money back on PayPal?
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05 September 2018, 19:18 | #2 |
Blitter
Join Date: Aug 2017
Location: England
Posts: 50
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Interesting thing about their email, I was in contact with them about my Indivision and left it just over a month to contact them so I replied to an email "Chris" sent me several weeks ago, about 5 minutes later got an undelivered email back saying the account no longer exists.
Due to moving house soon I haven't contacted them through other means yet. |
05 September 2018, 19:20 | #3 |
Bit Copying Bard
Join Date: Jan 2017
Location: Kelty, Fife, Scotland
Age: 41
Posts: 1,293
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I got a near instantaneous repsonse via Facebook - can't say I've tried email.
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05 September 2018, 19:23 | #4 |
Registered User
Join Date: Apr 2016
Location: Greensboro, NC USA
Age: 32
Posts: 116
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Amigakit is not a big corporate store, it is essentially a couple of guys. Keep in mind that the market for this stuff is very small, and the employees can't spend all of their time on selling Amiga hobbyist hardware. They will deliver, it just takes a while sometimes.
Don't be misled by any threads you see on the various Amiga boards where the OP claims that AmigaKit "never delivered" and must be out of business, just because it took them a month or two to ship their product. The guys are still in business, and are honest people. It is, however, a good idea to contact them through facebook or their amibay thread instead of e-mail if you ever feel like you can't get in touch. |
05 September 2018, 19:25 | #5 |
Registered User
Join Date: Jun 2009
Location: Dublin, then Glasgow
Posts: 6,349
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Don't forget as well that they've recently totally overhauled their web site, and presumably their support email setup too, which could explain bounced emails.
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05 September 2018, 20:06 | #6 |
Registered User
Join Date: Aug 2004
Location: www.amigakit.com
Posts: 2,028
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Hi guys
Lots of website changes recently (sorry for the inconvenience). You can email our Technician: technical [at] amigakit dot com. This should work, let us know if you have any problems. We are working on revamping our support system at the moment. The Amiga.org and other websites has kept us busy over the last month. |
05 September 2018, 20:47 | #7 |
10MARC
Join Date: Jul 2018
Location: Tucson, AZ, USA
Posts: 214
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Never had an issue in the past few months. I have ordered three times,and I get my product usually in 10 days or so. And I am in the United States!
They are a good bunch of people - try calling if you can't email. Their number is right on their website. |
07 September 2018, 22:43 | #8 |
Registered User
Join Date: Aug 2017
Location: Ohio, USA
Posts: 14
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Board just arrived today, tragedy averted!
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08 September 2018, 02:39 | #9 |
Registered User
Join Date: Sep 2013
Location: CA/USA
Posts: 346
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Glad you got it. I have ordered several things from Amigakit in the past and have not really had any issues. I think it is easy to forget that they are in the UK so it can take some time to get your order. It is usually A week or 2 weeks to the USA, depending on shipping method and time you ordered.
No offense to Amigakit, but if you are in the USA you can get the SCSI2SD direct from the official US distributor here: http://www.inertialcomputing.com I ordered one from them and had it 2 days later... |
09 September 2018, 02:07 | #10 | |
Registered User
Join Date: Aug 2017
Location: Ohio, USA
Posts: 14
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Quote:
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09 September 2018, 09:53 | #11 |
Guru Meditating
Join Date: Jun 2014
Location: England
Posts: 2,339
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The v5 of the Scsi2sd works fine in an a3000. I’ve tried v6 as well and it caused all sorts of problems so gave up. Trying to get a little extra scsi speed is not worth the risk of data corruption.
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11 September 2018, 13:06 | #12 |
Registered User
Join Date: Aug 2016
Location: Portland / USA
Posts: 96
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Just wanted to chime in that I've ordered from Amigakit many times over the years, and always gotten fairly fast shipping (to the USA) and response. Great company in my opinion. I'm really glad to see them still around in 2018 and beyond!
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11 September 2018, 15:19 | #13 |
Registered User
Join Date: Aug 2004
Location: www.amigakit.com
Posts: 2,028
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@SvlaJelly
Thank you very much for your custom, we appreciate your orders. |
04 February 2020, 22:27 | #14 |
Registered User
Join Date: May 2010
Location: Czech Rep
Posts: 599
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@amigakit.com
Could you please check your inbox? I have question about my order from 15th December (still pending). I have no reply to any or my emails (nor website contact form). Thanks |
05 February 2020, 21:06 | #15 |
Registered User
Join Date: Jan 2020
Location: Hertfordshire
Posts: 81
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I have been waiting on an order placed on the 22nd Jan and sent a message via the web form yesterday, no response but an hour later it was marked as dispatched.
Too many orders, not enough staff to deal with them??? Curious... |
05 February 2020, 21:09 | #16 |
Professional slacker!
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I think they're just a bit stretched with the AAA and A1222 launch
Worst case if you can't get an email answer give them a quick call |
06 February 2020, 00:21 | #17 |
Registered User
Join Date: May 2010
Location: Czech Rep
Posts: 599
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I got a response to the PM. Package should now be on the way.
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14 February 2020, 22:44 | #18 |
Registered User
Join Date: Feb 2020
Location: Turku, Finland
Posts: 2
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Does anyone happen to know is AmigaKit in the midst of big orders etc? I ordered bunch of items almost 4 weeks ago and my order is still 'pending', even though all of the items were in stock at time of purchase. I've contacted them few times already but without response...
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15 February 2020, 13:43 | #19 |
Registered User
Join Date: Feb 2020
Location: Turku, Finland
Posts: 2
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Hey, amigakit! I just tried to answer your PM, it seems that you have exceeded your PM limit?
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16 February 2020, 03:30 | #20 |
Moderator
Join Date: Jan 2002
Location: Chicago, IL
Posts: 3,379
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I've ordered many items over many years from AmigaKit and always got everything I ordered and outstanding service. Great company in my book.
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