03 May 2013, 20:37 | #801 | |
electricky.
Join Date: Jun 2010
Location: out in the wild
Posts: 1,258
|
Then you're in the wrong place here - I'm not here on a regular basis, and I'm not here as "iComp", but as a private person. If you want official support, please turn to your reseller. If he does not know the answer, I'm the second in line to answer your questions. This is not a support forum.
Quote:
Jens |
|
03 May 2013, 20:49 | #802 | |
Professional slacker!
|
Quote:
As someone who has bought nearly all the Amiga related products you have released and been influential in several other people buying your products on my recommendation I'm really disappointed with that response. A simple 'yes it exists on my site here's the link' or a 'no, it's not there yet' would have been nice. |
|
03 May 2013, 21:18 | #803 |
Registered User
Join Date: Nov 2005
Location: Sweden
Posts: 749
|
Sadly, this is Jens standard response, and in a way i understand why. If he was to spend "support time" on this forum, or any other, that means he'd have to run around in circles, and never get anything done. The resellers does indeed have the first line of support, and while it stinks that he feels he cant simply provide the support here helping everyone else in the process, it's certainly not the first time he tells us this.
|
03 May 2013, 21:23 | #804 |
Professional slacker!
|
The reason I posted on the forum was to benefit others with the reply and information and on the off chance someone else here might have known the answer.
I raised a support ticket now with Amigakit and I'm waiting for their reply Sure we can get the ACATune software from our reseller or in this thread but the fact is if the manual states you can get it from icomp.de then it should be there. |
03 May 2013, 21:31 | #805 |
Paranoid Amigoid
Join Date: Mar 2008
Location: Athens/Greece
Age: 45
Posts: 1,978
|
Then the new versions of drivers or firmwares... shouldn't have been available through forums but on Jens's website, or at least on their re-sellers website when it is available and not after weeks at best.
I don't have an issue with Jens's policy or support, but when you state on the manual that you can download ACATune from icomp.de, why you'd have to contact your reseller on the first place? So... either place it on the icomp.de website for people that RTFM... or change the RTFM to say "for ACATune software... contact your re-seller" and noone can say or claim anything. |
03 May 2013, 23:07 | #806 |
Registered User
Join Date: Aug 2012
Location: Melbourne, Australia
Posts: 888
|
Jens website is a mess and badly needs an update, he has products marked as coming soon the have been released for ages and yeah my aca1220 manual say acatune is on his site but ended up finding it using google posted on a forum!!
|
04 May 2013, 01:27 | #807 |
Registered User
Join Date: Nov 2012
Location: Brisbane Australia
Posts: 150
|
how many amiga manuals websites are incorrect or dont even exist anymore?
someone who is actually making new amiga products that we obviously follow with great interest i think deserves a break. i wonder sometimes that people have nothing better than to jump on forums, if that creativity/obsession was put to good use .... |
04 May 2013, 02:14 | #808 | |
Registered User
Join Date: Aug 2012
Location: Melbourne, Australia
Posts: 888
|
Quote:
|
|
04 May 2013, 02:46 | #809 |
Registered User
Join Date: Nov 2012
Location: Brisbane Australia
Posts: 150
|
|
04 May 2013, 06:25 | #810 |
Registered User
Join Date: Aug 2012
Location: Melbourne, Australia
Posts: 888
|
|
04 May 2013, 10:12 | #811 |
HOL/FTP busy bee
Join Date: Sep 2006
Location: Germany
Age: 46
Posts: 32,014
|
How many times do people have to tell you that you don't have to buy Jens' products and that's the best way to complain? You seem to be on some kind of personal crusade, but eventually you'll achieve nothing this way.
|
04 May 2013, 10:33 | #812 |
Professional slacker!
|
I'm not on a personal crusade, I simply asked a simple question if the software is available as described in the manual so I could link it in my blog.
|
04 May 2013, 11:09 | #813 | |
Registered User
Join Date: Aug 2012
Location: Melbourne, Australia
Posts: 888
|
Quote:
A/ where it should be B/ not where My aca1220 manual says it should be No one except the apologists is making a federal case out of this issue. Last edited by dJOS; 04 May 2013 at 11:22. |
|
04 May 2013, 12:38 | #814 | |
electricky.
Join Date: Jun 2010
Location: out in the wild
Posts: 1,258
|
Quote:
While I don't think that anyone is making a "federal case" out of it, I do think that some people like to complain for the sake of complaining. /Me just being a technical guy doesn't understand this kind of behaviour. The psychology behind this must be very complex. Jens |
|
04 May 2013, 13:13 | #815 |
Professional slacker!
|
@Jens, it wasn't a complaint but a simple question.
I'll use the email on your website to ask the question if that's the correct and preferred channel, I just wanted to know if the software was on your site or not as I couldn't find it to link in my review/article. I'm shocked at how a simple question has spiraled out of control, I thought it would be ok to ask here since you already answered a lot of peoples questions about your products in this thread. |
04 May 2013, 13:27 | #816 | |
Registered User
Join Date: Aug 2012
Location: Melbourne, Australia
Posts: 888
|
Quote:
While I do think it wouldn't be that big a deal for you to fix it, im not going to keep harping on about it. It's up to you if you wish to correct the oversight. Ps, I didn't bring this up to take pot shots at you. I know we disagreed over your aca500 design but I'm not looking for reasons to have another disagreement. Last edited by dJOS; 04 May 2013 at 13:33. |
|
04 May 2013, 16:56 | #817 |
Registered User
Join Date: Apr 2013
Location: Tauranga / New Zealand
Age: 48
Posts: 42
|
Nice
This is sounding like it will be great product. Especially at that low target price. I can't wait to get my hands on one. :-)
Only thing that worries me a bit is running it without a case. I always live in fear of ESD. ;-) I hope someone will make some cases. I wonder if one of those compact flash to SD card adaptors would work ok in the secondary CF slot for file transfers? |
04 May 2013, 20:46 | #818 |
Registered User
Join Date: Oct 2012
Location: Surrey
Posts: 390
|
Never underestimate power of Amiga community. I'm sure nice cases will soon follow if product will be a success.
|
04 May 2013, 21:36 | #819 |
Professional slacker!
|
ACATune is now in the support section of http://www.icomp.de at the very top of the list
|
04 May 2013, 21:44 | #820 | |
Ruler of the Universe
Join Date: Mar 2010
Location: Lanzarote/Spain
Posts: 6,195
|
Quote:
He, hehehe... perhaps he's sometimes rude, but he appreciates you, mate |
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Santa's come early... A new scandoubler from Individual Computers | NovaCoder | News | 708 | 18 October 2016 22:43 |
Individual Computers Announces Clone-A Project | Paul | News | 83 | 14 December 2013 16:05 |
Individual Computers Silver Sponsor of the Revision | gibs | Amiga scene | 1 | 22 April 2011 16:43 |
Individual Computers: New products, RoHS comliance, Vacation until july 26th | Paul | News | 31 | 21 July 2007 19:22 |
New products by individual Computers | Paul | News | 0 | 30 November 2004 15:58 |
|
|