RapidRoad USB starts shipping oct-20-2014

Checking in long time later...

Any updates?

My rapidroad usb didn't work with a quickpak 060 card in a 4000T.

Still want it to work in that machine!!!

[klx300r]

Originally Posted by klx300r

c'mon I know I'm not the only CS-MKIII user here let me know what files your using, tell me where they are & what version they are please.

keep in mind I can only use OS3.1 right now.

@ Jens

??

[Schoenfeld]

Who is your reseller?

Jens

[klx300r]

Originally Posted by Schoenfeld

Who is your reseller?

Jens

with all due respect I'm asking a very general question which could help out many of your customers. A reseller is just that but you are the developer of both products in question.

[clebin]

Originally Posted by Schoenfeld

Who is your reseller?

Jens

Who makes the product?

[Schoenfeld]

Direct support for direct customers - easy as that. Your first port of call for support is your reseller. The manual is pretty clear about that.

Jens

[wmsteele]

And people wonder why this guy gets a hard time...

[roomeo]

Like i havent contacted my reseller... Please tell us.. how could they help at all?

[demolition]

Originally Posted by roomeo

Like i havent contacted my reseller... Please tell us.. how could they help at all?

They could either fix the problem, or if they can't, give you your money back if it doesn't live up to the specifications they had on their site when you chose to buy the device.

Jens might be the designer of the product but that doesn't mean that he is required to support all the end-customers. He supports those that buy directly from him, i.e. a reseller like Amigakit or you as the end-customer if you bought through his shop on icomp.de. If you bought from Amigakit for example, they are the ones to forward all your claims to.

Of course it is nice to have direct contact with the designer through a forum like this, but that is a luxury that should not be counted on.

If I have an issue with my ASUS monitor for example, I don't expect an ASUS engineer to come forward and handle my issue directly with me. I will contact the shop where I bought it and let them handle the rest.

[wmsteele]

So if Amigakit aren't up to the task return this and buy directly!! Then Jen's attitude will totally change and he will support his customer... would love to see it, if true my RR which was bought directly would be working... its not.

[Jope]

In the case you purchase directly from him, you can then open tickets via his ticketing system.

He has stated many times that web forums are not an official support channel.

[demolition]

He wrote multiple times that people who bought from him and couldn't get their RR to work could get a full refund. That seems like a perfectly valid solution to me.

[wmsteele]

I’m sure he has many open tickets on this exact issue, my RR was a gift which I really don’t want to return, I just want to emphasise that buying directly doesn’t necessarily mean end user support is any better.

[clebin]

Originally Posted by demolition

He wrote multiple times that people who bought from him and couldn't get their RR to work could get a full refund. That seems like a perfectly valid solution to me.

Where is that documented? Genuine question. If it's only documented on here, how come, given that this isn't a support thread? Where's the information about the 2(?) year-old known issue documented? When he decided to "shelve" a potential fix for it, where else has he documented that?

Is it written on the product wiki? Did he email his customers? Did he ask resellers to update their product pages and email their customers? Did he withdraw the product?

He can't have it both ways - he can't use this thread to communicate crucial pieces of information (or bury bad news), and then turn around and tell people not to ask questions here. We regularly see new threads started on EAB with new customers facing the same problem because they were not given the information they needed to make an informed purchase. Then other users have to waste their time explaining the issue and pointing them to the only source of official information on the web... this thread!

[demolition]

That you don't want to return it despite his offer to let anyone do so cannot really be his fault.

[roomeo]

Originally Posted by Jope

In the case you purchase directly from him, you can then open tickets via his ticketing system.

He has stated many times that web forums are not an official support channel.

His ticket system has been down for years...

Saying it like Jens would.. I can ask any question when and wherever i choose.

[demolition]

Originally Posted by wmsteele

I’m sure he has many open tickets on this exact issue, my RR was a gift which I really don’t want to return, I just want to emphasise that buying directly doesn’t necessarily mean end user support is any better.

Originally Posted by clebin

Where is that documented?

He did write it in these forums, although he probably also offered it individually to the customers who opened a ticket with this exact issue (which is where the information belongs).

[demolition]

Originally Posted by wmsteele

I’m sure he has many open tickets on this exact issue, my RR was a gift which I really don’t want to return, I just want to emphasise that buying directly doesn’t necessarily mean end user support is any better.

That you don't want to return the item if he offered that cannot really be his fault.

Originally Posted by clebin

Where is that documented?

He did write it in these forums, although he probably also offered it individually to the customers who opened a ticket with this exact issue (which is where the information belongs).

[demolition]

Sorry, I don't know why these multiple posts happen since I only edited my post..

[Schoenfeld]

Originally Posted by wmsteele

So if Amigakit aren't up to the task return this and buy directly!! Then Jen's attitude will totally change and he will support his customer... would love to see it, if true my RR which was bought directly would be working... its not.

Interesting - weren't you the one who filed a PayPal case because you supposedly did not get the unit? You got your money back, and all my resellers have strict instructions not to sell any of my products to you due to your behaviour while the case was open.

Interesting to see how you now claim that "your card" is not working. As far as I'm concerned, there can't be anything like "your card". However, I have lost a card and some extra money in shipping cost.

I'm happy to handle a warranty case for any paid unit.

Jens