13 May 2024, 00:52 | #21 |
Ruler of the Universe
Join Date: Mar 2010
Location: Lanzarote/Spain
Posts: 6,195
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15 May 2024, 11:53 | #22 | |
Registered User
Join Date: Jul 2020
Location: EU
Posts: 82
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Quote:
Looks like your emails went up in smoke too... |
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15 May 2024, 12:50 | #23 |
Thalion Webshrine
Join Date: Jan 2004
Location: Oxford
Posts: 14,464
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I agree that the "silent treatment" is unacceptable.
However there is only so much aftersales "Support and Help" that a retrogame hardware company can offer and that a customer should expect. I don't know the specifics but this reads like this is a complex case. This isn't "a posted order that went missing" or "items ordered that are on back order" it sounds like a "It doesn't work for me guv!" question which can be complex, especially over email. The oldest Amiga is now almost 40 years old you can't expect companies like Amigakit to offer complex HW support to diagnose your faulty PSU, aging capacitors, battery damage or basically anything outside the item they sold you. What you should expect is a prompt reply to support questions (during work hours) but expect it to be : "We don't know what the issue is. Please return the item and all packaging for a replacement or a refund if the item is found to be faulty" and be happy if it is anything more. |
16 May 2024, 01:42 | #24 | |
Ruler of the Universe
Join Date: Mar 2010
Location: Lanzarote/Spain
Posts: 6,195
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Quote:
I'll be happy with just an answer from them just telling me that they are still working on it. Their last response was about that I would have a response last weekend, four days ago. Last edited by Retrofan; 16 May 2024 at 02:02. |
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16 May 2024, 10:26 | #25 | |
PSPUAE DEV
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You have PM.
Quote:
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16 May 2024, 21:51 | #26 |
Registered User
Join Date: May 2023
Location: Florida/usa
Posts: 3
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awesome
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16 May 2024, 23:43 | #27 |
Ruler of the Universe
Join Date: Mar 2010
Location: Lanzarote/Spain
Posts: 6,195
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Yeah... They have responded now with good news.
AmigaKit is the best place to buy whatever. And as they have recorded me, I have been buying things from them for many years now, so you can trust my opinion after so long. I recommend AmigaKit Many thanks for your work, guys. |
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