[Radertified]

Following a discussion about viewing 30 year old Usenet posts in real-time on the Amiga Discord, I just saw this one come up, titled "New Policies at Commodore!"

Interesting to look back.

Look what I just found on a `local' [Well, in-state :-] BBS run by a dealer...

Taken from the MicroTech BBS:
Chicagoland's largest Amiga Dealer!

New Commodore Programs
Effective March 1, 1991



A. General Management changes
B. New service & support policies
C. New commercial leasing plan
D. New product announcements
E. New lower prices



A. General management changes

After announcing good sales and earnings reports for the last
quarter, with Commodore stock prices climbing from around $4 to
over $16, Commodore US President Harold Copperman was promoted to
Vice President of Commodore International, where he will continue
to implement his marketing strategies on an international scale.
Mr. Copperman is replaced by James Dionne, as President of
Commodore US. Mr Dionne has been with Commodore for 12 years,
serving various positions in West Chester, and for the last
several years as President of Commodore Canada, one of
Commodore's most successful regions. While bringing several new
ideas to the US operations, Mr. Dionne will also be implementing
programs already put in motion by Mr. Copperman.



B. New service & support policies

Starting March 1, 1991, all professional Amiga models will
include 1 year on-site service as part of the standard warranty
service, in addition to the usual depot or drop-off service, at
the customers discretion. Service visits are promised within 24
hours of the support call. This includes A2000 through A3000UX
models. Customers may also purchase additional 12 or 24 month
extensions beyond the initial 12 months on-site coverage.
Customers of currently out-of-warranty models may also purchase
this coverage, subject to an examination by a service department,
certifying good working order of the equipment. Prices for the
add-on service agreements have not been set at this time. On-site
service warrantees will be provided only on equipment purchased
through Authorized Commodore Resellers.

Commodore Express will be expanded to handle all warranty support
calls, and will dispatch all service calls. Commodore Express
will be manned 24 hours a day, with an 800 number. A database
will be maintained which identifies all covered equipment, and
will include the configuration of that equipment, so the tech
support person will be able to provide troubleshooting
information. Support calls will be routed through 3 levels of
technical support:

1) The person answering will attempt to resolve the problem,
drawing on a database of common complaints and solutions.
2) If unable to do so, the call will be routed to a Commodore
technician for further assistance.
3) If still unable to resolve the problem, the name and number
of the customer will be taken, and the problem will be
forwarded to an engineer, who will contact the customer to
resolve the problem.

Commodore parts will be made available to their service centers
on a 24-hour turn-around basis. Parts orders will be shipped
within 24 hours.



C. Commodore Leasing

Effective March 1, 1991, Commodore Leasing will be offered to
commercial customers. Affiliated with the nation's largest
commercial lessor, Commodore Leasing offers very competitive
rates and lease options for purchasers of Commodore systems.



D. New Product Announcements

Available March 1. 1991 - New UNIX Amiga models. Note that not
all Amiga dealers will be certified to carry the UNIX systems.
Only those dealers who can certify that they have UNIX experience
will be allowed to sell the UNIX Amiga models.

A3000UXB Amiga 3000UX with 5 megabytes of memory, 105 megabyte
hard disk system, UNIX System V release 4 software,
Ethernet interface, X-Window and Open Look software, and
networking software. Suggested Retail - $5499

A3000UXD Amiga 3000UX with 9 megabytes of memory, 210 megabyte
hard disk system, UNIX System V release 4 software,
Ethernet adapter, X-Window and Open Look software, and
networking software. Suggested retail - $6999

A3070 150 megabyte streaming tape drive. Uses industry
standard 24 track QIC format (DC600). Housed in low-
profile case to match the A3000 design.
Suggested retail - $1099

A500S A "Starter" version of the Amiga A500, aimed at the
first-time owner with 512K memory standard, and bundled
with starter software including a word processor,
graphics paint software, 3 games, and a joystick.
AmigaVision is not supplied with this model.
Suggested retail - $499

A2000HDP A standard Amiga 2000HD, bundled with productivity
software including a word processor, database,
spreadsheet, desktop publishing software, multimedia
software, graphics paint software, music software, and
MS-DOS <> Amiga file conversion software. Also provided
are demo programs and a tutorial videotape.
Suggested retail - $1999


A2500/100 Standard Amiga 2500/030 configured with a 105 megabyte
Quantum hard disk system. Suggested retail - $4699




E. New Lower Prices - effective February 6, 1991

Product Suggested retail Reduction

A500S $499.00 (new item)

A2000 $1599.00 -16%
A2000HD $1999.00 -26%

A2500/30/50 $3799.00 -19%

A3000-25/50 $3499.00 -12%
A3000-25/100 $4699.00 -6%

A2630/4MB $1799.00 -10%
A2058 $ 349.00 -54%
A1011 $ 169.00 -15%
A2088D $ 499.00 -29%
A2286D $ 799.00 -50%
A2300 $ 169.00 -44%
A2091 $ 199.00 -50%


These are just the items of major interest. All Commodore
products have had similar price decreases. Contact your
authorized Amiga dealer for details.

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