Quote:
Originally Posted by Rebel-CD32
G'day Adrian, I was just wondering if you can remember sending any games to Tasmania? I ordered Tommy Gun from the first batch, as well as Tin Toy Adventure and Castle Kingdoms from the second batch but none of them have arrived here. They may have been addressed to me (Adam) or Cammy (Moya). If they've been sent back and the postal service won't allow you to send anything to Australia, we don't mind waiting until things become more normal again, we just wanted to check with you if you know what's going on. Cheers!
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Hi there,
Sorry to hear you have not had your packet(s) arrive yet. I've had an initial quick look back through the order and postal logs, and can see an order for Tin Toy & Castle Kingdoms to you (Adam) but have not found one for Tommy Gun? well not yet anyway but I will search again in detail shortly.
The order was indeed dispatched and I recall it well because it was the same day (April 4th) that the CN22 forms changed for international packages to CN22B, and my wife had to go down to the post office again to resign the packet to Australia on the new customs form.
Also, I notice that economy postal services in Australia are currently suspended due to virus lockdown, so that also may play a part in the delay of course.
That aside, it's much easier for me to locate, trace and deal with individual orders and report back via the eBay mailing system. Therefore please expect me to follow up further very shortly via that method OK.
Apologies, but we'll get it sorted for you one way or another.
Adrian
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Footnote which I guess works both ways currently to/from Australia:
24 April 2020
There are flight disruptions and cancellations impacting all inbound and outbound items to United Kingdom.
We expect delays to United Kingdom of up to 2-4 weeks due to flight cancellations and government restrictions because of COVID-19.
Express items will be given priority over Standard items during this time.
Please note: Australia Post will suspend Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.
United Kingdom will no longer be performing signature on delivery for items delivered to the United Kingdom due to government restrictions
Australia Post is working closely with partner airlines and postal operators to move items as quickly possible.