Vesalia.de swamped?

1time · 02 May 2012, 20:05

2012-02-15 i bought the new ACA1231 from Vesalia. A couple of days later when i got my card i noticed that it had problem booting with my hard drive.

After reading and asking some questions Vesalia told me that i could send my card back to them to get the BootFix done on my card. And on March the 1st, i did send my ACA1231 back to Vesalia.

I did send a email to them 2012-03-21 just to make sure that my card had arrived and to get some sort of status. The answer was "We expect to send it back to you next week". This is the last time i ever heard from them.

I have been sending about 5 emails to both the support and info addresses to get some answers. But they are just ignoring me. All i wanted was a status report on the progress. If they had told me "Sorry mate, but this will take another 2 month to fix" everything would have been fine.

I have not received any answers at all.

62 days and counting!

voxel · 02 May 2012, 20:13

Ouch ! :-(

Retro-Nerd · 02 May 2012, 20:18

Then phone them.

Quote:

Phone: +49 (0)281 16443-0

mfilos · 02 May 2012, 21:47

I send an email yesterday as well to Vesalia for the same question (sending back the ACA1231 for a firmware upgrade (Safe Boot Logic) but no answer yet :S

Kinda sux doesn't it?

Retrofan · 02 May 2012, 22:37

Have you both tried sending the emails with another mail address? Perhaps they are receiving them as spam... That's the only thing I can imagine, although it's true that they use to take some days for answering.

prowler · 02 May 2012, 23:16

I have always found Vesalia nice people to do business with and great communicators.

Let's hope your problems are temporary, and caused only by the recent releases of new Amiga hardware and consequently the increased volume of business they've been doing lately.

TCD · 03 May 2012, 00:33

Quote:

Originally Posted by prowler

Let's hope your problems are temporary, and caused only by the recent releases of new Amiga hardware and consequently the increased volume of business they've been doing lately.

No offense, but that doesn't explain no reply for over a month. A lost shipment shouldn't be too hard to track. Of course I also hope that this gets sorted ASAP

1time · 03 May 2012, 08:06

I have ordered a lot of hardware from them without any sort of problem before. But 63 days i kinda long without a small update or an answer to my mails.

Sence mfilos has the same problem im at least not alone.

Turran · 15 May 2012, 18:01

Greetings.

Ordered a few things from vesalia.de on the 2nd of may, including an Indvision AGA Mk2 for A1200. I have yet to receive anything although I have already payed for it.

A few days later, I also ordered a Keyrah from them which have arrived fine.

2 emails have been send with an inquiry on how it goes with the order. I would accept a "Sorry, we are currently swamped with AGA Mk2 orders" or something but I have heard nothing back.

Apparently they had time to package my Keyrah, so why no time to answer two emails?

Thinking of disputing the payment now. Anyone have any news regarding them?

Turran · 15 May 2012, 18:06

Weird thing is that the two different orders seems to have gotten the same tracking number..

The two orders confirmation emails I've received both have the same number, so if I look at the "You can check the order status online:" link, they both go to the same place where it says "shipped" and the identical "Tracking number". That package, as I said, only contained the second order, the Keyrah.

Retro-Nerd · 15 May 2012, 18:23

You emailed to their info@ address? Vesalia don't scam people. If nothing happens then try to phone them, or send a fax.

Turran · 15 May 2012, 18:27

Yes. Also tried order@. I'll give them a 3rd mail, mark it high and hope they respond. My hope is that they got the order mixed up and think they sent it already.

Thanks

Retro-Nerd · 15 May 2012, 18:34

Use the info address only, unless you want to change your existing order. Probably a mistake.

chocolate_boy · 15 May 2012, 19:24

Wouldn't worry too much, apparently order for Indivisions has been phenomenal (someone on irc suggested thousands of orders which is amazing for old Amigas!), I have been waiting since May 1st for mine from Amigakit, the order is still just pending and hasn't been delivered yet despite stock arriving 2 weeks ago, I expect Amiga companies are just not used to so
Many orders and are working day and night !

Fantastic news for our scene though, bigger than we thought it was!

1time · 15 May 2012, 19:34

http://eab.abime.net/showthread.php?t=64152

76 days and counting!

prowler · 15 May 2012, 20:12

This thread has been merged with a recent similar one.

alenppc · 15 May 2012, 20:25

I placed 2 orders on Vesalia, one after the other. The first one got sent out after a couple of days, the second one is still pending for over 2 weeks. :/ I am waiting for the first one to arrive to check whether they sent both items in the same box before I contact them.

Turran · 16 May 2012, 08:53

Guess I'm sticking to GGS-data from now on. Stupid mistake as GGS-data did not have the Invision listed as in stock as quickly as Vesalia did.

Edit: Thank you Prowler. I was very confused when I opened "my" thread title only to have 1time as the OP (whatta??) hehe.

clebin · 16 May 2012, 11:45

Quote:

Originally Posted by 1time

http://eab.abime.net/showthread.php?t=64152

76 days and counting!

Did you try ringing them on the number Retro-Nerd posted? Do any posters live near Vesalia's office that can go and see them on your behalf? FWIW, I ordered an ACA-1231 from them and it arrived very quickly, but your case is worrying.

Chris

ajk · 16 May 2012, 11:58

Usually any order I have placed with Vesalia has been delivered quite quickly. One time though a shipment was either forgotten by them or went missing or something, and it was difficult to reach anyone by email at first. But I gave them a call and then everything was sorted out quickly enough. Never was clear to me what the problem with the emails was. Also waiting for an Indivision from them at the moment but my order is still quite recent, so let's see.

02 May 2012, 20:05	#1
1time Amiga Lover Join Date: Jan 2010 Location: Stockholm / Sweden Age: 46 Posts: 612	Vesalia.de swamped? 2012-02-15 i bought the new ACA1231 from Vesalia. A couple of days later when i got my card i noticed that it had problem booting with my hard drive. After reading and asking some questions Vesalia told me that i could send my card back to them to get the BootFix done on my card. And on March the 1st, i did send my ACA1231 back to Vesalia. I did send a email to them 2012-03-21 just to make sure that my card had arrived and to get some sort of status. The answer was "We expect to send it back to you next week". This is the last time i ever heard from them. I have been sending about 5 emails to both the support and info addresses to get some answers. But they are just ignoring me. All i wanted was a status report on the progress. If they had told me "Sorry mate, but this will take another 2 month to fix" everything would have been fine. I have not received any answers at all. 62 days and counting! Last edited by 1time; 02 May 2012 at 20:10.

15 May 2012, 18:01	#9
Turran Moderator Join Date: May 2012 Location: Stockholm / Sweden Age: 49 Posts: 1,571	Vesalia.de swamped or scammed? Greetings. Ordered a few things from vesalia.de on the 2nd of may, including an Indvision AGA Mk2 for A1200. I have yet to receive anything although I have already payed for it. A few days later, I also ordered a Keyrah from them which have arrived fine. 2 emails have been send with an inquiry on how it goes with the order. I would accept a "Sorry, we are currently swamped with AGA Mk2 orders" or something but I have heard nothing back. Apparently they had time to package my Keyrah, so why no time to answer two emails? Thinking of disputing the payment now. Anyone have any news regarding them? Last edited by Turran; 15 May 2012 at 18:14.

15 May 2012, 18:06	#10
Turran Moderator Join Date: May 2012 Location: Stockholm / Sweden Age: 49 Posts: 1,571	Weird thing is that the two different orders seems to have gotten the same tracking number.. The two orders confirmation emails I've received both have the same number, so if I look at the "You can check the order status online:" link, they both go to the same place where it says "shipped" and the identical "Tracking number". That package, as I said, only contained the second order, the Keyrah. Last edited by Turran; 15 May 2012 at 18:14.

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02 May 2012, 20:13	#2
voxel Amiga Nuts! Join Date: Sep 2006 Location: Le Mayet d'Ecole, 03800, FRANCE Posts: 176	Ouch ! :-(

02 May 2012, 21:47	#4
mfilos Paranoid Amigoid Join Date: Mar 2008 Location: Athens/Greece Age: 45 Posts: 1,978	I send an email yesterday as well to Vesalia for the same question (sending back the ACA1231 for a firmware upgrade (Safe Boot Logic) but no answer yet :S Kinda sux doesn't it?

02 May 2012, 22:37	#5
Retrofan Ruler of the Universe Join Date: Mar 2010 Location: Lanzarote/Spain Posts: 6,185	Have you both tried sending the emails with another mail address? Perhaps they are receiving them as spam... That's the only thing I can imagine, although it's true that they use to take some days for answering.

02 May 2012, 23:16	#6
prowler Global Moderator Join Date: Aug 2008 Location: Sidcup, England Posts: 10,300	I have always found Vesalia nice people to do business with and great communicators. Let's hope your problems are temporary, and caused only by the recent releases of new Amiga hardware and consequently the increased volume of business they've been doing lately.

03 May 2012, 08:06	#8
1time Amiga Lover Join Date: Jan 2010 Location: Stockholm / Sweden Age: 46 Posts: 612	I have ordered a lot of hardware from them without any sort of problem before. But 63 days i kinda long without a small update or an answer to my mails. Sence mfilos has the same problem im at least not alone.

15 May 2012, 18:23	#11
Retro-Nerd Missile Command Champion Join Date: Aug 2005 Location: Germany Age: 52 Posts: 12,435	You emailed to their info@ address? Vesalia don't scam people. If nothing happens then try to phone them, or send a fax.

15 May 2012, 18:27	#12
Turran Moderator Join Date: May 2012 Location: Stockholm / Sweden Age: 49 Posts: 1,571	Yes. Also tried order@. I'll give them a 3rd mail, mark it high and hope they respond. My hope is that they got the order mixed up and think they sent it already. Thanks

15 May 2012, 18:34	#13
Retro-Nerd Missile Command Champion Join Date: Aug 2005 Location: Germany Age: 52 Posts: 12,435	Use the info address only, unless you want to change your existing order. Probably a mistake.

15 May 2012, 19:24	#14
chocolate_boy Registered User Join Date: Dec 2005 Location: UK Age: 41 Posts: 230	Wouldn't worry too much, apparently order for Indivisions has been phenomenal (someone on irc suggested thousands of orders which is amazing for old Amigas!), I have been waiting since May 1st for mine from Amigakit, the order is still just pending and hasn't been delivered yet despite stock arriving 2 weeks ago, I expect Amiga companies are just not used to so Many orders and are working day and night ! Fantastic news for our scene though, bigger than we thought it was!

15 May 2012, 19:34	#15
1time Amiga Lover Join Date: Jan 2010 Location: Stockholm / Sweden Age: 46 Posts: 612	http://eab.abime.net/showthread.php?t=64152 76 days and counting!

15 May 2012, 20:12	#16
prowler Global Moderator Join Date: Aug 2008 Location: Sidcup, England Posts: 10,300	This thread has been merged with a recent similar one.

15 May 2012, 20:25	#17
alenppc Registered User Join Date: Apr 2012 Location: Canada Age: 44 Posts: 910	I placed 2 orders on Vesalia, one after the other. The first one got sent out after a couple of days, the second one is still pending for over 2 weeks. :/ I am waiting for the first one to arrive to check whether they sent both items in the same box before I contact them.

16 May 2012, 08:53	#18
Turran Moderator Join Date: May 2012 Location: Stockholm / Sweden Age: 49 Posts: 1,571	Guess I'm sticking to GGS-data from now on. Stupid mistake as GGS-data did not have the Invision listed as in stock as quickly as Vesalia did. Edit: Thank you Prowler. I was very confused when I opened "my" thread title only to have 1time as the OP (whatta??) hehe.

16 May 2012, 11:58	#20
ajk Registered User Join Date: May 2010 Location: Helsinki, Finland Posts: 1,341	Usually any order I have placed with Vesalia has been delivered quite quickly. One time though a shipment was either forgotten by them or went missing or something, and it was difficult to reach anyone by email at first. But I gave them a call and then everything was sorted out quickly enough. Never was clear to me what the problem with the emails was. Also waiting for an Indivision from them at the moment but my order is still quite recent, so let's see.

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