03 July 2019, 18:52 | #1 |
Posts: n/a
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Beware of Vesalia
I just want to warn European Amiga users NOT to order at Vesalia Germany.
They send me a package, it never arrived because the postal companies lost it. I asked my money back, they won't respond. By European law, If a European orders something from a webshop in Europe, the responsibility and risk of getting the package to the customer is at the shop. Shops can not say it's the risk of the customer, because that's against European law. If the package gets lost, they either have to refund or resend the order. Vesalia, got two mails from me asking for a refund, they completely ignored them. I am talking about a package that got lost in January. Vesalia asked the Deutsche Post in February to investigate the loss of the package. So they had time. If Vesalia, decides to refund anyway, I'll let you know. |
03 July 2019, 19:39 | #2 |
Amigan
Join Date: Feb 2012
Location: London
Posts: 1,309
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Did you order using a credit/debit card? Your card provider might be able to do a chargeback.
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03 July 2019, 21:21 | #3 |
Registered User
Join Date: Feb 2014
Location: Germany
Posts: 527
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In the past I had really no issues whatsoever. I‘m not always the easiest customer .
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03 July 2019, 21:49 | #4 |
Registered User
Join Date: Jun 2012
Location: Worksop/UK
Age: 59
Posts: 1,328
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Purchased items from Vesalia quite a few times over the years and never had any problems. They can be slow sometimes when they are busy, but they're only a small concern so it's to be expected. Overall I've been happy with them and will do business with them again.
You can't blame them for something that's not their fault, you need to be chasing the postal service for compensation! |
03 July 2019, 22:12 | #5 |
Puttymoon inhabitant
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04 July 2019, 09:30 | #6 |
Registered User
Join Date: Jul 2014
Location: Finland
Posts: 1,175
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Best advice with Vesalia, give him a phone call. Usually things clear up pretty fast then.
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04 July 2019, 12:35 | #7 |
Registered User
Join Date: Jun 2009
Location: Dublin, then Glasgow
Posts: 6,334
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Yep, Vesalia are pretty poor at email communication in general, but can be contacted by phone. It is the seller's responsibility to get a sold product to the buyer, however that happens. If something goes missing in transit, it's not the seller's fault, but it's not the buyer's either. The seller is the one who has paid for a service from the shipping company, so it's them that has to sort it out.
Having said that, sellers are all too aware that people will happily declare parcels as lost just to scam some free stuff from them, so it's understandable that they would be wary at the same time. But they do have to sort it. |
04 July 2019, 13:20 | #8 |
old bearded fool
Join Date: Jan 2010
Location: Bangkok
Age: 56
Posts: 775
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There is a difference between shipped on time with tracking number but delayed by postal services and not shipped yet, which one is it in this case?
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04 July 2019, 13:57 | #9 |
Registered User
Join Date: Jan 2018
Location: Bovenden/Germany
Age: 45
Posts: 27
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Vesalia seems to work great until there is a problem. In my experience they do packing and sending of orders very efficiently but I'm not particularly impressed by the way they deal with warranty issues.
I had only good experiences with them until I bought an Indivision flicker fixer from them for my A1200 which was faulty. Contacted them, agreed that I send it back. Didn't hear anything in many moons and got no replies to emails. Then I phoned them and they said that they cannot test the Indivision because they have no working A1200 boards but that they should get the thing sorted in two weeks. I was happily waiting for a few weeks but nothing has happened after that and this was ages ago. I have sent a couple of emails after that but they have all gone unanswered. I'd be delighted to get a working Indivision (or my money) back but I'm not holding my breath. |
04 July 2019, 16:06 | #10 | |
Posts: n/a
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Quote:
Chasing after the package, as someone else already pointed out is useless. Of course I already did that, so I know what went wrong, but that doesn't change the fact that I can't ask for a refund from the postal companies because I didn't send it. Only the sender can do that. |
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04 July 2019, 20:25 | #11 |
Puttymoon inhabitant
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In this case Syntrax is right.
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04 July 2019, 22:34 | #12 | |
Amigan
Join Date: Feb 2012
Location: London
Posts: 1,309
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Quote:
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05 July 2019, 11:15 | #13 |
Inviyya Dude!
Join Date: Sep 2016
Location: Amiga Island
Posts: 2,770
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Had only good experiences with them.
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05 July 2019, 11:34 | #14 |
cheeky scoundrel
Join Date: Nov 2004
Location: Spijkenisse/Netherlands
Age: 42
Posts: 6,903
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05 July 2019, 11:57 | #15 |
Registered User
Join Date: Jun 2011
Location: Ger
Posts: 223
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Ordered at Vesalia many many times, all packages received.
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08 July 2019, 15:25 | #16 |
Registered User
Join Date: Jun 2017
Location: 1986
Posts: 79
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Vesalia nowadays is a one man show, and this man is getting old. I ordered many times without a problem until this one time, when I had to return a non-working indivision ecs. My story is similar to eteP's: It took months until the issue was solved - and by solved I mean that I still have a defunct indivision, but the point is: It is in my hands again. The guy has no means of testing, but also is a complete mute when it comes to email. Never once did I get any response.
However, over the phone he is quite the talker. Listened to his health problem stories many times. Cut the guy some slack, we're all getting older. |
04 August 2019, 10:28 | #17 |
Registered User
Join Date: Jul 2019
Location: Germany
Posts: 18
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Ordered at Vesalia also many times and all packages received.
But you should contact them via phone and not mail. Greetz |
06 August 2019, 12:53 | #18 | |
Registered User
Join Date: Sep 2018
Location: Switzerland/Nirgendwo
Posts: 31
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Quote:
Let us know how you get on. |
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06 August 2019, 19:56 | #19 | |
Registered User
Join Date: Dec 2018
Location: London
Posts: 41
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Quote:
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06 August 2019, 20:08 | #20 |
Banned
Join Date: Dec 2016
Location: I
Posts: 338
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I ordered in Vesalia a spectrum keyboard membrane around 2010,
yet I'm waiting for this item, never arrived I emailed them several times, no response, of course I can't phone them I do not speak german the best way to be scammed is purchasing a product in a foreign country |
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