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Old 06 November 2016, 10:26   #1
honx
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expensive in sale - cheap in production

three years ago i purchased amiga forever 2013 premium (3 dvds) and c64 forever 2013.
both products together cost €55,75 in total. lot of money. now, here comes the funny fact:
although this purchase was not cheap, the dvds i got were very cheap in production.
no pressed disks! all data (and videos) was burnt onto blank disks. see attached pictures.
and now the even more funny part. although always sitting in corresponding disk case,
after €55,75 and only THREE YEARS, all these disks are NOT READABLE anymore!!! WTF?!?
so now i have to search for ripped .iso images for products, i have ALREADY PAID for!!!

my advice if you're planning to buy physical discs from cloanto: INSIST ON PRESSED DISKS!
this price should be worth pressed disks! i'm royally pissed. really.

//edit: can a moderator please change "produce" to "production" in title? thx.
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Last edited by honx; 06 November 2016 at 12:47.
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Old 06 November 2016, 11:48   #2
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that is plain silly, are you sure you were not sold a counterfeit copy ?
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Old 06 November 2016, 12:01   #3
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All Amiga Forever's are produced this way.
Not sure why you are posting here. Contact cloanto, they will sort it out for you.

Im guessing you have tried them on another machine, just to be sure.

You can also change the title yourself. Edit, go advanced and edit title entry box.
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Old 06 November 2016, 12:26   #4
Arnie
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As Fol said, contact Cloanto, they'll most likely send you some disks or a link to download some .iso's.
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Old 06 November 2016, 12:45   #5
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i've already contacted cloanto three weeks ago (october 19) and still got no answer.
now i post this here to warn others. and not all amiga forever's were produced this way.
i have here amiga forever 2.0 and 3.0 from late 90s and early 00s which are real cds.
as i look through my cloanto discs it seems they went from pressing to burning with 5.0,
don't have amiga forever 4.0, so i don't know if it was a real disc or already a burnt cd.

and yes, of course i have tried on three different drives in two different machines.

title changing only works within this thread. in forum there is still "produce" in title.

Last edited by honx; 06 November 2016 at 12:52.
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Old 06 November 2016, 12:52   #6
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Quote:
Originally Posted by honx View Post
i've already contacted cloanto three weeks ago (october 19) and still got no answer.
now i post this here to warn others. and not all amiga forever's were produced this way.
i have here amiga forever 2.0 and 3.0 from late 90s and early 00s which are real cds.
as i look through my cloanto discs it seems they went from pressing to burning with 5.0,
don't have amiga forever 4.0, so i don't know if it was a real disc or already a burnt cd.

and yes, i have tried on three different drives in two different machines.

title changing only works in this thread. in forum there is still "produce" in title.
They could be very busy. Try again or even better try PM'ing him on EAB.
I will also give him a shout on skype for you.
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Old 06 November 2016, 12:55   #7
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which accounts do cloanto have registered here on EAB? which user should i pm?
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Old 07 November 2016, 03:14   #8
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I had hassles contacting them to get my software again..... they said wasnt their problem and I had to contact the firm that dealt with the payments etc - contacted them, and they said not their problem either (which is right, theyre just the payment guys)..... cant remember who ended up supplying me with the installer again. I'll check my emails and let you know, might be worth contacting whoever it was to check into...
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Old 12 November 2016, 19:32   #9
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does anyone know where i can find images of the video dvds?
someone surely must have uploaded them.
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Old 13 November 2016, 00:56   #10
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does anyone know where i can find images of the video dvds?
someone surely must have uploaded them.
you can find some scans using google image search.
search for "amiga forever" without quotes. cannot find anything else.
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Old 13 November 2016, 12:00   #11
honx
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no, i mean dvd images (.iso) because my dvds aren't readable anymore. see first post.
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Old 13 November 2016, 14:56   #12
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Try a different DVD drive, or run a cleaning disc through your current one. Make backups as soon as you get them working.
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Old 13 November 2016, 15:06   #13
honx
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already mentioned above, i tried three different drives in two different machines.
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Old 05 April 2017, 16:21   #14
honx
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as cloanto won't respond to any email, can someone please upload dvds 2 and 3 (the ones with videos)?
i own amiga forever 2013, as already proven in first post of this thread, so for me these are legit copies.
i already spent money for being allowed watching these videos on dvd2/3 and i want to get access again.
thanks in advance.
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Old 08 April 2017, 21:08   #15
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I requested support from Amiga Forever due to a ROM binary issue. It took them 3 weeks, but they did reply and emailed me the binary I needed. If you bought the disc-based version, it should also have had a 'right' (with serial number) to download the ISO of the disks (limited number of times, something like 20 or 50 irrc).

Now, I did not go to Cloanto's main site and attempt to contact, I used https://www.amigaforever.com/support/

ISO option was include in 2013 and later according to this: https://www.amigaforever.com/kb/15-118

I checked my email from purchase and it included a link directly to the ISO version download. I purchased the 2016 version, so I can't speak to the process being identical.

TL;DR - If you have registered your copy, you should be able to get the ISO from them. If you need support, they are more likely to get back to you from https://www.amigaforever.com/support/
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Old 09 April 2017, 14:58   #16
honx
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i used this support form and i wrote email. almost half a year gone and still no respond...
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Old 13 April 2017, 09:55   #17
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finally i got response! can some moderaror please hide or remove this thread?
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Old 14 April 2017, 20:40   #18
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finally i got response! can some moderator please hide or remove this thread?
I've closed the thread, but it's worth prreserving because of the advice offered to you which might later help someone else facing the same predicament.
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Old 14 April 2017, 21:54   #19
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Totally agree prowler, we don't want to remove the thread... was going to do the same thing as you've just done last night but been busy
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