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Old 21 January 2019, 17:51   #81
Romanujan
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I finally retrieved my username and password (contacted IComp support) - but in my order history I can see 'P96 RTG software downloads expired'. If I purchased release 2.2 last month (downloaded it just once), does it mean I have to purchase it once again to get release 2.3?
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Old 21 January 2019, 20:44   #82
indigolemon
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Quote:
Originally Posted by Romanujan View Post
I finally retrieved my username and password (contacted IComp support) - but in my order history I can see 'P96 RTG software downloads expired'. If I purchased release 2.2 last month (downloaded it just once), does it mean I have to purchase it once again to get release 2.3?
I'm in the same boat
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Old 21 January 2019, 22:12   #83
R4M
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As far as I remember Jens wrote somewhere, that the shop software needed a maximum number of downloads to be set and that he would reset the counter on request. Just send them another email.
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Old 22 January 2019, 00:35   #84
high-5
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I would raise this topic on icomp forum: https://forum.icomp.de/
Jens emphasizes this is the best way to address support questions.
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Old 22 January 2019, 13:19   #85
Romanujan
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Contacted Jens once again, got the following response:

Quote:
Hi,

please relay this information:

The time period for free updates is one year. The current expiration
notice is a result of a wring configuration. I have to talk to my admin
to make a global change in the database that all previous sales of P96
are good until december 31st of this year.

ciao,
--
Jens Schönfeld
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Old 22 January 2019, 13:21   #86
Marlon_
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That's BS, you should at least be able to download the version you've paid for and the last update before your time expired
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Old 22 January 2019, 14:54   #87
Schoenfeld
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As announced, the database has been adapted to reflect what I initially intended: Free updates for one year and download counters reset to a higher number. I did get a number of e-Mails even after the database has been worked on, and I answered every single one of them. However, before you send another e-mail, please try to download the update now, as it should just work now.

Jens
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Old 22 January 2019, 15:55   #88
indigolemon
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Quote:
Originally Posted by Schoenfeld View Post
As announced, the database has been adapted to reflect what I initially intended: Free updates for one year and download counters reset to a higher number. I did get a number of e-Mails even after the database has been worked on, and I answered every single one of them. However, before you send another e-mail, please try to download the update now, as it should just work now.

Jens
Confirmed, many thanks Jens!
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Old 24 January 2019, 00:00   #89
savior
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i have to buy for my system amithlon
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Old 24 January 2019, 00:31   #90
Magic
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This is excellent Thanks Jens! I already purchased it.
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Old 09 February 2020, 04:22   #91
IvanEBC
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I know this is a year later, but curious if others had hassles.
I signed up to purchase P96 (after receiving a ZZ9000) .. had to sign up to "see" P96 to purchase. Paid the "recommended" amount.. got the emails and everything. I waited for an email before, nothing, and went to bed.
New day, can't wait to rip into it, no email so i figured i should login and see if it exists but i can't login... i used the email and password from the night before but i don't exist in the system.... i use the element inspector to make sure my password is right. I have confirmation emails, they've been clicked.... this is mildly annoying.
I have an order number and paypal statement, i haven't done anything wrong on my end.

I wouldn't mind if i could at least grab P96 to install and setup until i get my key, but i can't even start the ZZ9000 install because it needs P96 installed first!

Is there a shareware version you can grab some somewhere and I'll update it with a key once i get one from Individual computers?
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Old 09 February 2020, 10:12   #92
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Get it off Aminet and then update once you get the file from IC. I'm assuming you already contacted their customer support to help resolve the issue?
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Old 10 February 2020, 20:11   #93
cugar124
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Jens Help

Hi Guys
I was a little taken back by the year downloads but as jens has put the working in I am a believer that he should get paid. He has helped me when asked so I can not complain
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Old 11 February 2020, 02:35   #94
Pyromania
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Very smooth process for me. I bought directly from Jens since I like to stay legit on any software I use. He immediately emailed me a link to download the P96 update.
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