Vesalia shop

KONEY · 12 January 2018, 10:00

not sure where to post this so OT.

is Vesalia.de still active as a shop? I've been trying to place an order since xmas days but I just get a confirmation email, no further comunication. No reply to emails, no reply from the facebook page either. I'm starting to worry that something is wrong...

Anyone else?

DamienD · 12 January 2018, 11:16

Let's move this to the MarketPlace section

spudje · 12 January 2018, 12:49

I ordered something at Vesalia 2 weeks ago and it arrived nicely a few days later.

amigoun · 12 January 2018, 13:38

My experience is not very good with vesalia. In late November I placed an order, but they sent some different items. After few emails I managed them send correct things (it took more then a month). They still owe me some eur for the shipping back to them the wrong items. I urged them few times but they ignore it. Time to write another email

KONEY · 12 January 2018, 14:18

so there's no reason why they shouldn't reply...

Nosferax · 12 January 2018, 14:58

I bought many things from them and I've had good service each time. My only complaint is that they don't use a good shopping card solution in regards to payment. You have to place an order and wait for them to send another email with their Paypal info...

But at least they do display the items availability on their website unlike one other site that I used recently to buy something then received an email saying they don't have it in stock and arguing when I want a refund... A store shouldn't charge if they don't have the stock in hand.

KONEY · 12 January 2018, 15:09

Quote:

Originally Posted by Nosferax

You have to place an order and wait for them to send another email with their Paypal info...

this is what I've been waiting for since december...

Nosferax · 12 January 2018, 15:16

Quote:

Originally Posted by KONEY

this is what I've been waiting for since december...

This is abnormally long...

KONEY · 12 January 2018, 15:27

Yes, considering they have processed orders from others, as spudje said...
I placed an order again a few days ago but again no luck.

Retro-Nerd · 12 January 2018, 15:32

Could be a problem with your e-mail address. Maybe the order doesn't came through? Never had issues with them.

edit: Ah, you got a confirmation mail. Ok, that's strange.

Adrian Browne · 12 January 2018, 18:10

Check spam folder in your email maybe?

duga · 12 January 2018, 20:56

Quote:

Originally Posted by KONEY

not sure where to post this so OT.

is Vesalia.de still active as a shop? I've been trying to place an order since xmas days but I just get a confirmation email, no further comunication. No reply to emails, no reply from the facebook page either. I'm starting to worry that something is wrong...

Anyone else?

They are often closed over Christmas/Year-end.

Edit: no news since December 19.

KONEY · 12 January 2018, 21:22

This also was my guess but someone had an order processed and delivered in the meanwhile...

Locutus · 12 January 2018, 21:47

Phoning sometimes helps quickest.

Nosferax · 13 January 2018, 13:00

Received my latest purchases from Ves yesterday. Just have been handled by a bunch of gorilla along the way as the box was pretty beaten up... But since it was only cables it was ok.

Nibbler · 13 January 2018, 13:03

Yeah Phoning can help.
But the owner is about 75 years old. His wife helps him to, but she was in the hospital a while ago.

So, bottom line; please be patience (and maybe phone sometimes).

Locutus · 13 January 2018, 15:17

Quote:

Originally Posted by Nibbler

Yeah Phoning can help.
But the owner is about 75 years old. His wife helps him to, but she was in the hospital a while ago.

So, bottom line; please be patience (and maybe phone sometimes).

She sadly passed away some years ago, and was the person doing most of the contact handling.

And indeed Mr Does is in his 70's, seeing how long he has been at it i wouldn't expect malice or anything.

Nosferax · 13 January 2018, 16:02

He even guessed by my name and address that I was French-canadian and sent me the invoice in french. I never had any problem with Vesalia in my many dealing with them.

Nibbler · 13 January 2018, 16:18

Quote:

Originally Posted by Locutus

She sadly passed away some years ago, and was the person doing most of the contact handling.

And indeed Mr Does is in his 70's, seeing how long he has been at it i wouldn't expect malice or anything.

I talked to Ms. Vesalia (i think)last year (or was it 2016) for a pretty long time. She was so nice.

But a few months later she was in the hospital and it was quit serious.

Very sad to hear that she is gone

Mr. Vesalia dosent do this for the Money. He really cares and he does it as well he can. Like i said, he is not the youngest anymore so be nice to him. He is really an original and i like him a lot.

KONEY · 13 January 2018, 16:29

I didn't know all this. thanks

12 January 2018, 10:00	#1
KONEY OctaMED Music Composer Join Date: Jan 2009 Location: Venice - Italy Age: 49 Posts: 667	Vesalia shop not sure where to post this so OT. is Vesalia.de still active as a shop? I've been trying to place an order since xmas days but I just get a confirmation email, no further comunication. No reply to emails, no reply from the facebook page either. I'm starting to worry that something is wrong... Anyone else?

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12 January 2018, 11:16	#2
DamienD Banned Join Date: Aug 2005 Location: London / Sydney Age: 47 Posts: 20,420	Let's move this to the MarketPlace section

12 January 2018, 12:49	#3
spudje Registered User Join Date: Dec 2014 Location: Netherlands Posts: 1,406	I ordered something at Vesalia 2 weeks ago and it arrived nicely a few days later.

12 January 2018, 13:38	#4
amigoun Registered User Join Date: May 2010 Location: Czech Rep Posts: 599	My experience is not very good with vesalia. In late November I placed an order, but they sent some different items. After few emails I managed them send correct things (it took more then a month). They still owe me some eur for the shipping back to them the wrong items. I urged them few times but they ignore it. Time to write another email

12 January 2018, 14:18	#5
KONEY OctaMED Music Composer Join Date: Jan 2009 Location: Venice - Italy Age: 49 Posts: 667	so there's no reason why they shouldn't reply...

12 January 2018, 14:58	#6
Nosferax Registered User Join Date: Apr 2015 Location: Beauharnois,Qc,Canada Posts: 227	I bought many things from them and I've had good service each time. My only complaint is that they don't use a good shopping card solution in regards to payment. You have to place an order and wait for them to send another email with their Paypal info... But at least they do display the items availability on their website unlike one other site that I used recently to buy something then received an email saying they don't have it in stock and arguing when I want a refund... A store shouldn't charge if they don't have the stock in hand.

12 January 2018, 15:27	#9
KONEY OctaMED Music Composer Join Date: Jan 2009 Location: Venice - Italy Age: 49 Posts: 667	Yes, considering they have processed orders from others, as spudje said... I placed an order again a few days ago but again no luck.

12 January 2018, 15:32	#10
Retro-Nerd Missile Command Champion Join Date: Aug 2005 Location: Germany Age: 52 Posts: 12,453	Could be a problem with your e-mail address. Maybe the order doesn't came through? Never had issues with them. edit: Ah, you got a confirmation mail. Ok, that's strange.

12 January 2018, 18:10	#11
Adrian Browne Jackie Chan Join Date: Mar 2012 Location: Ireland Age: 46 Posts: 988	Check spam folder in your email maybe?

12 January 2018, 21:22	#13
KONEY OctaMED Music Composer Join Date: Jan 2009 Location: Venice - Italy Age: 49 Posts: 667	This also was my guess but someone had an order processed and delivered in the meanwhile...

12 January 2018, 21:47	#14
Locutus Registered User Join Date: Jul 2014 Location: Finland Posts: 1,179	Phoning sometimes helps quickest.

13 January 2018, 13:00	#15
Nosferax Registered User Join Date: Apr 2015 Location: Beauharnois,Qc,Canada Posts: 227	Received my latest purchases from Ves yesterday. Just have been handled by a bunch of gorilla along the way as the box was pretty beaten up... But since it was only cables it was ok.

13 January 2018, 13:03	#16
Nibbler namm namm AMIGA Join Date: Jan 2015 Location: Austria Age: 44 Posts: 734	Yeah Phoning can help. But the owner is about 75 years old. His wife helps him to, but she was in the hospital a while ago. So, bottom line; please be patience (and maybe phone sometimes).

13 January 2018, 16:02	#18
Nosferax Registered User Join Date: Apr 2015 Location: Beauharnois,Qc,Canada Posts: 227	He even guessed by my name and address that I was French-canadian and sent me the invoice in french. I never had any problem with Vesalia in my many dealing with them.

13 January 2018, 16:29	#20
KONEY OctaMED Music Composer Join Date: Jan 2009 Location: Venice - Italy Age: 49 Posts: 667	I didn't know all this. thanks

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