English Amiga Board


Go Back   English Amiga Board > News

 
 
Thread Tools
Old 18 September 2018, 22:28   #201
turrican9
Registered User
turrican9's Avatar
 
Join Date: Apr 2015
Location: Norway
Age: 41
Posts: 675
Quote:
Originally Posted by amigakit.com View Post
@Turrican9

What colour is your defective case? ASB Computer may not have them in stock but we have both white and clear available. Maybe we can help, let me contact Phillippe about your case.
I have a white one.
turrican9 is offline  
Old 19 September 2018, 00:56   #202
Hiddenevil
Registered User

Hiddenevil's Avatar
 
Join Date: Feb 2014
Location: Sheffield, England
Posts: 104
I've been looking at these, but i'd want a keyboard to go with it. Are those availible to?
Hiddenevil is offline  
Old 20 September 2018, 15:59   #203
kolla
Registered User
kolla's Avatar
 
Join Date: Nov 2007
Location: Trondheim, Norway
Posts: 1,537
Quote:
Originally Posted by Hiddenevil View Post
I've been looking at these, but i'd want a keyboard to go with it. Are those availible to?
Keycaps soon, keyboards later, maybe.
kolla is offline  
Old 20 September 2018, 20:40   #204
wiz12
Registered User

 
Join Date: Feb 2017
Location: Ireland
Posts: 125
Silly question but what are the two white stickers and round plastic cylindrical parts that come with the cases for?
wiz12 is offline  
Old 20 September 2018, 21:34   #205
TjLaZer
Registered User
TjLaZer's Avatar
 
Join Date: Sep 2004
Location: Tacoma, WA USA
Age: 46
Posts: 1,353
Parts for non Amiga motherboards.
TjLaZer is online now  
Old 21 September 2018, 19:48   #206
turrican9
Registered User
turrican9's Avatar
 
Join Date: Apr 2015
Location: Norway
Age: 41
Posts: 675
I got an aswer from amigastore.eu today. First of all they were much faster to reply this time and secondly they really show that they are working on getting the customer service back to how I remembered them a few years ago.

This is really good news and this makes me a happy customer again that can recommend them to other people.

I will copy paste:

Hello xxxx,

> Also, with all that waiting I did this summer I get an A1200 case which you admit to having a manufacturing defect on top of it all. Isn't it normal to offer a replacement or a full refund for the product when it's defective? When I pay this amount and wait for ages to get the product (even though it was listed as in stock at the time I ordered it) I at least expect it to be without manufacturing defects.

And you are absolutely right. Of course defective item have to be replaced or full refunded without any cost for the customer in agreement with our terms and UE laws. If you agree, a new case will be shipped to you next Monday shipping cost free (this time carefully inspected). Also, you don't need to send back the defective case. I hope you can use it for some interesting project.

> Same thing happened earlier this summer when I ordered this A1200 case from you. It was listed as in stock and it took you many weeks/a month to process and ship the order.

Because we sold hundreds of cases in 24h. It was not easy to process all orders. With our shipping worker on maternity leave we were just able to ship about 20 orders by day plus the additional and daily work.

> And took weeks to reply my email. It's starting to look like a trend.

Please accept my sincere apologies. Since some months ago we receive tons of messages by day and we are absolutely overwhelmed. Customer support is the most important for us and for this reason we hired xxxx xxxxx. Since August with a full time contract. 8 hours by day, five days by week just for customer support. She has a lot of experience on customer support, but not exactly on sales warranty terms and regulations. Offer you a voucher for a defective item has not sense. This is an absurd confusion. Apart our replacement, the voucher is still active. In example you can use it to buy any item without cost for you, including shipping costs.

At last, please remember you can phone us at our open hours to obtain an immediately response to your questions.


Best regards,
xxxxx xxxxxx - AMIGAstore.eu

Last edited by turrican9; 21 September 2018 at 19:58.
turrican9 is offline  
Old 21 September 2018, 20:55   #207
amigasith
Registered User

amigasith's Avatar
 
Join Date: Jan 2013
Location: Wild South / Germany
Age: 43
Posts: 208
Nice This is customer support how it should be.
amigasith is offline  
Old 22 September 2018, 00:46   #208
sean_skroht
Gimmemore Commodore

 
Join Date: Apr 2016
Location: Australia
Posts: 132
Well done Turrican9 and good on Amigastore.eu and A1200.net. That's really awesome of them!!
sean_skroht is offline  
Old 22 September 2018, 21:25   #209
Mr.Flibble
Registered User

Mr.Flibble's Avatar
 
Join Date: Jun 2015
Location: UK
Posts: 447
That's a very nice result
Mr.Flibble is offline  
Old 10 October 2018, 20:14   #210
turrican9
Registered User
turrican9's Avatar
 
Join Date: Apr 2015
Location: Norway
Age: 41
Posts: 675
So I got my replacement case yesterday. They even put an Amiga Future magazine in the box Very nice customer service

With regards to the case itself, this one also has small currogations on the left side fan grill. But alot less than my first case. Looks like these cases are just not the same quality as the original A1200 cases. But I guess they are good enough.
turrican9 is offline  
 


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Similar Threads
Thread Thread Starter Forum Replies Last Post
New amiga 500 cases Prosonic News 32 08 July 2018 16:04
IndieGoGo: New Compatible Amiga 500 Cases amenophis News 50 08 June 2018 20:12
Re-producing Amiga cases? Paul_s Hardware mods 38 01 April 2018 18:19
Acube systems announces the availability os Amiga OS 4.0 Ultron News 16 27 April 2007 15:18
Amiga Cases, Check It Out xamigax Retrogaming General Discussion 6 03 April 2002 07:54

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +2. The time now is 03:52.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2018, vBulletin Solutions Inc.
Page generated in 0.07744 seconds with 15 queries