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Old 22 December 2017, 19:22   #1
aCCoLa
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Unhappy Cinemaware Retro - Not Received!

Hi All back at the start of November I ordered:
Rocket Ranger and Defender of the Crown
from the Cinemaware Retro website.

The money was taken on my card, no problem. Immediately.
The items have never arrived. Ive messaged then on Facebook and been told a few times, they will be "sent this week". My account just shows "order on hold" and Ive had no real answers from them.

I really wanted them here so I could play the games on my CD32 over the holidays. Am I the only one this has happened too? Its been over 6 weeks. Am I too impatient? I live in UK.
I wanted to support them and get legit copies, but am wondering if I should just pursue my money back with my card provider.
Let me know your experiences. Should I wait it out?
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Old 22 December 2017, 19:30   #2
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Hello aCCoLa. Well my experience was this simple; Ordered Defender of the Crown Nov 2016 and received May 2017
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Old 22 December 2017, 19:43   #3
aCCoLa
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wow... I have no words!
Your patience knows no bounds!
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Old 27 December 2017, 18:44   #4
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Quote:
Originally Posted by aCCoLa View Post
wow... I have no words!
Your patience knows no bounds!
Lol Patience has its limits but since every time I sent an email asking about the status of my order I did got a reply. On my case it was something with their site database crashing. But well... Finally I received the game
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Old 28 December 2017, 00:09   #5
BarryB
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Patience!! A mate of mine ordered his Defender of the Crown in November 2015 and only got it in February this year after many emails and Paypal involvement!

Needless to say he will not be troubling Cinemaware with his custom ever again.
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Old 03 January 2018, 20:17   #6
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thanks for letting me know, your experiences.
I want to own it properly and buy it, but what do they expect folk will do to play these games if thats the way they treat customers.
Do they want to go bankrupt....again!?
Crazy.
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Old 07 January 2018, 05:55   #7
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I also ordered/paid DotC...probably in 2015....never received, nor had any response to the numerous messages Ive sent. Ive given up on it....Let it goooooooo
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Old 07 January 2018, 19:32   #8
BarryB
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If you have the original order email, send that back to them and demand proof it was sent or a reason why it hasn't yet been sent, don't just give up!
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Old 09 January 2018, 15:34   #9
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Quote:
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I also ordered/paid DotC...probably in 2015....never received, nor had any response to the numerous messages Ive sent. Ive given up on it....Let it goooooooo
True, Never give up because its your hard earned money
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Old 14 January 2018, 04:31   #10
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Quote:
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If you have the original order email, send that back to them and demand proof it was sent or a reason why it hasn't yet been sent, don't just give up!
Quote:
Originally Posted by LoneWolf View Post
True, Never give up because its your hard earned money
I have taken your enthusiasm and dug up the original order from 10 Nov 2015(!) and sent a request for information on my order as online status in the CW system reports "processing"although that is no proof of the order never being fulfilled!

I messaged through their website...anyone have a direct email address I could also try?

Last edited by voyager_1701e; 14 January 2018 at 04:32. Reason: email request :)
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Old 15 January 2018, 22:03   #11
BarryB
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You could try forwarding your original email order confirmation to: sven "AT" cinemaware.com

Also check your bank account to see if the money has been withdrawn, if it has then you need to state the date when funds were withdrawn and the fact you have yet to receive anything and have had no tracking info for your order!

Last edited by DamienD; 15 January 2018 at 22:30.
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Old 15 January 2018, 22:29   #12
DamienD
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BarryB; you should know better...

Edited the e-mail address in your above post. Please don't give full e-mail addresses in a public forum. Spambots are everywhere these days
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