English Amiga Board


Go Back   English Amiga Board > Main > Amiga scene

 
 
Thread Tools
Old 03 July 2019, 19:52   #1
Syntrax
Registered User

 
Join Date: Jan 2019
Location: The Hague
Posts: 81
Beware of Vesalia

I just want to warn European Amiga users NOT to order at Vesalia Germany.
They send me a package, it never arrived because the postal companies lost it. I asked my money back, they won't respond.

By European law, If a European orders something from a webshop in Europe, the responsibility and risk of getting the package to the customer is at the shop. Shops can not say it's the risk of the customer, because that's against European law.
If the package gets lost, they either have to refund or resend the order.

Vesalia, got two mails from me asking for a refund, they completely ignored them. I am talking about a package that got lost in January. Vesalia asked the Deutsche Post in February to investigate the loss of the package. So they had time.

If Vesalia, decides to refund anyway, I'll let you know.
Syntrax is offline  
Old 03 July 2019, 20:39   #2
nogginthenog
Amigan

 
Join Date: Feb 2012
Location: London
Posts: 886
Did you order using a credit/debit card? Your card provider might be able to do a chargeback.
nogginthenog is offline  
Old 03 July 2019, 22:21   #3
McTrinsic
Registered User

 
Join Date: Feb 2014
Location: Germany
Posts: 471
In the past I had really no issues whatsoever. I‘m not always the easiest customer .
McTrinsic is offline  
Old 03 July 2019, 22:49   #4
ptyerman
Registered User

ptyerman's Avatar
 
Join Date: Jun 2012
Location: Worksop/UK
Age: 55
Posts: 1,245
Purchased items from Vesalia quite a few times over the years and never had any problems. They can be slow sometimes when they are busy, but they're only a small concern so it's to be expected. Overall I've been happy with them and will do business with them again.
You can't blame them for something that's not their fault, you need to be chasing the postal service for compensation!
ptyerman is offline  
Old 03 July 2019, 23:12   #5
Predseda
Puttymoon inhabitant
Predseda's Avatar
 
Join Date: Mar 2007
Location: The City of Townsville
Age: 41
Posts: 5,518
Send a message via ICQ to Predseda
Quote:
Originally Posted by ptyerman View Post
You can't blame them for something that's not their fault, you need to be chasing the postal service for compensation!
Only the sender can reclaim postal services, not the addressee.
Predseda is offline  
Old 04 July 2019, 10:30   #6
Locutus
Registered User

 
Join Date: Jul 2014
Location: Finland
Posts: 969
Best advice with Vesalia, give him a phone call. Usually things clear up pretty fast then.
Locutus is online now  
Old 04 July 2019, 13:35   #7
Daedalus
Registered User

Daedalus's Avatar
 
Join Date: Jun 2009
Location: Dublin, then Glasgow
Posts: 4,348
Yep, Vesalia are pretty poor at email communication in general, but can be contacted by phone. It is the seller's responsibility to get a sold product to the buyer, however that happens. If something goes missing in transit, it's not the seller's fault, but it's not the buyer's either. The seller is the one who has paid for a service from the shipping company, so it's them that has to sort it out.

Having said that, sellers are all too aware that people will happily declare parcels as lost just to scam some free stuff from them, so it's understandable that they would be wary at the same time. But they do have to sort it.
Daedalus is offline  
Old 04 July 2019, 14:20   #8
modrobert
old bearded fool

modrobert's Avatar
 
Join Date: Jan 2010
Location: Bangkok
Age: 52
Posts: 525
There is a difference between shipped on time with tracking number but delayed by postal services and not shipped yet, which one is it in this case?
modrobert is offline  
Old 04 July 2019, 14:57   #9
eteP
Registered User

 
Join Date: Jan 2018
Location: Bovenden/Germany
Age: 41
Posts: 27
Vesalia seems to work great until there is a problem. In my experience they do packing and sending of orders very efficiently but I'm not particularly impressed by the way they deal with warranty issues.

I had only good experiences with them until I bought an Indivision flicker fixer from them for my A1200 which was faulty. Contacted them, agreed that I send it back. Didn't hear anything in many moons and got no replies to emails. Then I phoned them and they said that they cannot test the Indivision because they have no working A1200 boards but that they should get the thing sorted in two weeks. I was happily waiting for a few weeks but nothing has happened after that and this was ages ago. I have sent a couple of emails after that but they have all gone unanswered. I'd be delighted to get a working Indivision (or my money) back but I'm not holding my breath.
eteP is offline  
Old 04 July 2019, 17:06   #10
Syntrax
Registered User

 
Join Date: Jan 2019
Location: The Hague
Posts: 81
Quote:
Originally Posted by ptyerman View Post
Purchased items from Vesalia quite a few times over the years and never had any problems. They can be slow sometimes when they are busy, but they're only a small concern so it's to be expected. Overall I've been happy with them and will do business with them again.
You can't blame them for something that's not their fault, you need to be chasing the postal service for compensation!
If you read correctly, I do not blame them for loosing the package. I blame them for not refunding as they should.

Chasing after the package, as someone else already pointed out is useless. Of course I already did that, so I know what went wrong, but that doesn't change the fact that I can't ask for a refund from the postal companies because I didn't send it. Only the sender can do that.
Syntrax is offline  
Old 04 July 2019, 21:25   #11
Predseda
Puttymoon inhabitant
Predseda's Avatar
 
Join Date: Mar 2007
Location: The City of Townsville
Age: 41
Posts: 5,518
Send a message via ICQ to Predseda
In this case Syntrax is right.
Predseda is offline  
Old 04 July 2019, 23:34   #12
nogginthenog
Amigan

 
Join Date: Feb 2012
Location: London
Posts: 886
Quote:
Originally Posted by Syntrax View Post
If you read correctly, I do not blame them for loosing the package. I blame them for not refunding as they should.

Chasing after the package, as someone else already pointed out is useless. Of course I already did that, so I know what went wrong, but that doesn't change the fact that I can't ask for a refund from the postal companies because I didn't send it. Only the sender can do that.
I'm not sure about NL law. If you paid with a credit card let them sort this out. If you paid on a debit card contact your provider. They may be able to help (I think Visa does).
nogginthenog is offline  
Old 05 July 2019, 12:15   #13
Steril707
Tigerskunk!

Steril707's Avatar
 
Join Date: Sep 2016
Location: Amiga Island
Posts: 1,080
Had only good experiences with them.
Steril707 is offline  
Old 05 July 2019, 12:34   #14
gimbal
cheeky scoundrel

gimbal's Avatar
 
Join Date: Nov 2004
Location: Spijkenisse/Netherlands
Age: 38
Posts: 3,465
Quote:
Originally Posted by Steril707 View Post
Had only good experiences with them.
You had good experiences with them when they lost one of your packages?
gimbal is offline  
Old 05 July 2019, 12:57   #15
Alpha One
Registered User
 
Join Date: Jun 2011
Location: Ger
Posts: 97
Ordered at Vesalia many many times, all packages received.
Alpha One is offline  
Old 08 July 2019, 16:25   #16
A10001986
Registered User

A10001986's Avatar
 
Join Date: Jun 2017
Location: Vienna / Austria
Posts: 24
Vesalia nowadays is a one man show, and this man is getting old. I ordered many times without a problem until this one time, when I had to return a non-working indivision ecs. My story is similar to eteP's: It took months until the issue was solved - and by solved I mean that I still have a defunct indivision, but the point is: It is in my hands again. The guy has no means of testing, but also is a complete mute when it comes to email. Never once did I get any response.

However, over the phone he is quite the talker. Listened to his health problem stories many times.

Cut the guy some slack, we're all getting older.
A10001986 is offline  
Old 04 August 2019, 11:28   #17
ModMumpitz
Registered User

 
Join Date: Jul 2019
Location: Germany
Posts: 18
Ordered at Vesalia also many times and all packages received.
But you should contact them via phone and not mail.

Greetz
ModMumpitz is offline  
Old 06 August 2019, 13:53   #18
ronybeck
Registered User

ronybeck's Avatar
 
Join Date: Sep 2018
Location: Switzerland/Nirgendwo
Posts: 15
Quote:
Originally Posted by Syntrax View Post
I just want to warn European Amiga users NOT to order at
If Vesalia, decides to refund anyway, I'll let you know.
Dude, that sux. But I think it would be better to have wait until this issue has reached a conclusion before you try and convict Vesalia in public. They have a phone number. Call them. There maybe a reasonable explanation and a satisfactory resolution to all this. If they do not comply with EU law, then use the mechanisms within those laws to resolve the matter. Even though the burden is on Vesalia, they didn't loose the package. Maybe your email was binned as spam. Maybe the guy is simply on holidays and forgot to notify customers. Anyhow.......

Let us know how you get on.
ronybeck is offline  
Old 06 August 2019, 20:56   #19
AmigaCD32CD
Registered User
 
Join Date: Dec 2018
Location: London
Posts: 26
Quote:
Originally Posted by Syntrax View Post
I just want to warn European Amiga users NOT to order at Vesalia Germany.
They send me a package, it never arrived because the postal companies lost it. I asked my money back, they won't respond.

By European law, If a European orders something from a webshop in Europe, the responsibility and risk of getting the package to the customer is at the shop. Shops can not say it's the risk of the customer, because that's against European law.
If the package gets lost, they either have to refund or resend the order.

Vesalia, got two mails from me asking for a refund, they completely ignored them. I am talking about a package that got lost in January. Vesalia asked the Deutsche Post in February to investigate the loss of the package. So they had time.

If Vesalia, decides to refund anyway, I'll let you know.
wow that was a close one! Stopped my sale thanks
AmigaCD32CD is offline  
Old 06 August 2019, 21:08   #20
Mrz
Banned

 
Join Date: Dec 2016
Location: I
Posts: 338
I ordered in Vesalia a spectrum keyboard membrane around 2010,
yet I'm waiting for this item, never arrived
I emailed them several times, no response,
of course I can't phone them I do not speak german

the best way to be scammed is purchasing a product in a foreign country
Mrz is offline  
 


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Similar Threads
Thread Thread Starter Forum Replies Last Post
If You Own An A600 Beware Loedown support.Hardware 11 03 November 2012 16:58
BEWARE MTEC MEGABODY on EBAY !! gibs Amiga scene 13 13 October 2010 20:11
Beware, 128mb Memory On Ebay !! gibs support.Hardware 6 25 August 2010 15:14
Sellers Beware.... (Important) Retro-mania MarketPlace 5 17 March 2007 01:54
BEWARE of AMIGA Dealer: centsible.com cebulba MarketPlace 24 24 April 2005 11:19

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +2. The time now is 12:25.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
Page generated in 0.08721 seconds with 13 queries