22 December 2017, 18:22 | #1 |
Registered User
Join Date: Oct 2017
Location: Arbroath, Scotland
Age: 51
Posts: 65
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Cinemaware Retro - Not Received!
Hi All back at the start of November I ordered:
Rocket Ranger and Defender of the Crown from the Cinemaware Retro website. The money was taken on my card, no problem. Immediately. The items have never arrived. Ive messaged then on Facebook and been told a few times, they will be "sent this week". My account just shows "order on hold" and Ive had no real answers from them. I really wanted them here so I could play the games on my CD32 over the holidays. Am I the only one this has happened too? Its been over 6 weeks. Am I too impatient? I live in UK. I wanted to support them and get legit copies, but am wondering if I should just pursue my money back with my card provider. Let me know your experiences. Should I wait it out? |
22 December 2017, 18:30 | #2 |
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Join Date: Sep 2016
Location: San German,PR
Posts: 33
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Hello aCCoLa. Well my experience was this simple; Ordered Defender of the Crown Nov 2016 and received May 2017
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22 December 2017, 18:43 | #3 |
Registered User
Join Date: Oct 2017
Location: Arbroath, Scotland
Age: 51
Posts: 65
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wow... I have no words!
Your patience knows no bounds! |
27 December 2017, 17:44 | #4 |
Registered User
Join Date: Sep 2016
Location: San German,PR
Posts: 33
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Lol Patience has its limits but since every time I sent an email asking about the status of my order I did got a reply. On my case it was something with their site database crashing. But well... Finally I received the game
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27 December 2017, 23:09 | #5 |
Amigaholic
Join Date: Dec 2009
Location: UK
Posts: 4,678
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Patience!! A mate of mine ordered his Defender of the Crown in November 2015 and only got it in February this year after many emails and Paypal involvement!
Needless to say he will not be troubling Cinemaware with his custom ever again. |
03 January 2018, 19:17 | #6 |
Registered User
Join Date: Oct 2017
Location: Arbroath, Scotland
Age: 51
Posts: 65
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thanks for letting me know, your experiences.
I want to own it properly and buy it, but what do they expect folk will do to play these games if thats the way they treat customers. Do they want to go bankrupt....again!? Crazy. |
07 January 2018, 04:55 | #7 |
Registered User
Join Date: Feb 2014
Location: Maitland / AUSTRALIA
Posts: 205
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I also ordered/paid DotC...probably in 2015....never received, nor had any response to the numerous messages Ive sent. Ive given up on it....Let it goooooooo
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07 January 2018, 18:32 | #8 |
Amigaholic
Join Date: Dec 2009
Location: UK
Posts: 4,678
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If you have the original order email, send that back to them and demand proof it was sent or a reason why it hasn't yet been sent, don't just give up!
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09 January 2018, 14:34 | #9 |
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Join Date: Sep 2016
Location: San German,PR
Posts: 33
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14 January 2018, 03:31 | #10 | |
Registered User
Join Date: Feb 2014
Location: Maitland / AUSTRALIA
Posts: 205
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Quote:
I messaged through their website...anyone have a direct email address I could also try? Last edited by voyager_1701e; 14 January 2018 at 03:32. Reason: email request :) |
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15 January 2018, 21:03 | #11 |
Amigaholic
Join Date: Dec 2009
Location: UK
Posts: 4,678
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You could try forwarding your original email order confirmation to: sven "AT" cinemaware.com
Also check your bank account to see if the money has been withdrawn, if it has then you need to state the date when funds were withdrawn and the fact you have yet to receive anything and have had no tracking info for your order! Last edited by DamienD; 15 January 2018 at 21:30. |
15 January 2018, 21:29 | #12 |
Banned
Join Date: Aug 2005
Location: London / Sydney
Age: 47
Posts: 20,420
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BarryB; you should know better...
Edited the e-mail address in your above post. Please don't give full e-mail addresses in a public forum. Spambots are everywhere these days |
30 January 2018, 23:00 | #13 |
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Join Date: Apr 2010
Location: Amigaplanet
Posts: 645
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Cinemaware Retro - Not Received!
Hello,
we want to warn you! It seems that only few people got their Rocket Ranger orders and many not. If you still have the chance, open a PayPal case. Wings is still not finished! Only RR is finished but not delivered since month. |
30 January 2018, 23:12 | #14 |
Banned
Join Date: Aug 2005
Location: London / Sydney
Age: 47
Posts: 20,420
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I'm so sorry for this apex, and others in this thread
I love Cinemaware games; fond memories indeed ...so when I heard the news, wanted to purchase these, but had a *gut instinct* that something wasn't right. It's very poor form when you publicise something in public, ask for / accept money, and then don't deliver |
30 January 2018, 23:18 | #15 |
Registered User
Join Date: Apr 2010
Location: Amigaplanet
Posts: 645
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But we have to separate the games. Wings is still not finished, some people got already the package and a beta, but no full game. Daniel is still working on it.
But Rocket Ranger was finished end of last year, it was available in Neuss on the Amiga32 event and on some other events. But many people from a1k who preordered it or bought it later, still got nothing. Now people on a1k are writing they got the money back or a game, after opening a PayPal case. The biggest problem, you can follow Sven on Facebook and see what he is doing the whole day instead of delivering Rocket Ranger. |
31 January 2018, 00:44 | #16 |
Registered User
Join Date: Sep 2013
Location: Germany
Posts: 22
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I ordered both games as pre-order when they was available for ordering.
i was in same situation like most of you guys, everytime i asked when it will be shipped sven said "next week...this week...tomorrow" but nothing happened ever. when i sent emails to him he never responded, when i wrote to his facebook page he popped up and said he never received a mail and i should check my mail provider. yeah, suuuure... only with massive pressure i got my delivery. he always says "i was sick, i have stress, i want to outsource to a delivery service.." ... blabla. when you look at his facebook profile he is able to do private trips to disneyland, comic con, taking shootings with movie stars and so on...he could not be that sick to not be able to ship the already finished RR games...? and another fact is that he has sold boxes of wings and RR on retro-events. he posted this on his facebook page, too...but not delivering to early customers who did a preorder. If anyone is still able to open a PayPal case - my advice would be DO it. Currently this is the only way to get your game or your money back. In my opinion things will not change with Wings...good luck to all of you. For me, i will never do a deal with this guy again. Last edited by Darksun777; 31 January 2018 at 00:50. |
31 January 2018, 00:53 | #17 |
Banned
Join Date: Aug 2005
Location: London / Sydney
Age: 47
Posts: 20,420
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Absolutely disgusting attitude / excuses / customer service
Least he could do is reply to your e-mails / posts and say "Very sorry, having a few issue ATM. Will be with you in the next few weeks." and then make damn sure that it is the case |
10 February 2018, 17:47 | #18 | |
Amigaholic
Join Date: Dec 2009
Location: UK
Posts: 4,678
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Well, just had this forwarded to me by the mate who had problems:
Quote:
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10 February 2018, 21:31 | #19 |
Pastafarian
Join Date: Sep 2010
Location: Uppsala/Sweden
Posts: 290
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11 February 2018, 01:15 | #20 |
Amigaholic
Join Date: Dec 2009
Location: UK
Posts: 4,678
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Except you need to threaten him to get what you've ordered as my mate had to do through Paypal for his DotC that he kept promising was already shipped!
But, judging by similar stories in this thread, this guy is a complete joke and seems to have no interest in making sure people get what they have paid money for, blaming ill health, database crashes, moving the store to Germany etc, not exactly a stellar example of efficiency and customer service is it? |
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