Amigastore.eu communication

Englyst · 10 January 2019, 10:33

Hi folks.

Just want to know if anyone have problems getting a response from Amigastore.eu? I've commented my order with a question and even emailed them via their sales email and so far no response.

It's an order for a Vampire 500+ V2 and was placed in December, and I'm wondering why I haven't heard anything from them.

Is it normal?

Thanks.

kikems · 10 January 2019, 10:36

Quote:

Originally Posted by Englyst

Hi folks.

Just want to know if anyone have problems getting a response from Amigastore.eu? I've commented my order with a question and even emailed them via their sales email and so far no response.

It's an order for a Vampire 500+ V2 and was placed in December, and I'm wondering why I haven't heard anything from them.

Is it normal?

Thanks.

Try contact again. Amigastore are an effective shop, for my experience.

Englyst · 10 January 2019, 10:38

Ok thanks. I'll wait a day or two before emailing them again. I was just worried about the whole thing since I've heard nothing from them.

kikems · 10 January 2019, 11:08

Quote:

Originally Posted by Englyst

Ok thanks. I'll wait a day or two before emailing them again. I was just worried about the whole thing since I've heard nothing from them.

I would send another email yet, I imagine that the Christmas period, between holidays it is easy to lose an email.

Englyst · 10 January 2019, 20:26

I got a response from them today. They had been swamped in orders and emails and were furiously trying to get everything done. So the Vampire is on it's way! Woohoo!

gregthecanuck · 11 January 2019, 06:31

Quote:

Originally Posted by Englyst

I got a response from them today. They had been swamped in orders and emails and were furiously trying to get everything done. So the Vampire is on it's way! Woohoo!

Congratulations!

Englyst · 11 January 2019, 12:05

Thanks! Can't wait to finally join the undead accellerator crowd

12 January 2019, 18:38

Amigastore.eu are really effective shop. I bought a Buddha II for my A1200 and they helped a lot... By the way I am happy for your new vampire

Ledfoot · 13 January 2019, 00:13

I have one coming from vesalia this week as well. Can't wait!!!

Englyst · 13 January 2019, 05:48

@avukatka

Thanks! Will be exciting to have new amiga stuff to play with.

@Ledfoot

Congrats - I am as stoked as you are

Englyst · 17 January 2019, 16:14

Well ain't I unlucky. UPS lost my package with the Vampire in Spain.

So now Amigastore is figuring out what happened to it. Darn it.. Should have had it today.

The weird thing is that there was tracking information on the package all the way to Frankfurt, Germany. But apparently that was not REAL tracking info but was estimated tracking info.. WTF? I could have known a week ago, if they just listed the physical tracking info. I have no idea why they do that, but it seems contrary to good customer service to me. Had to call them to get the real scoop on the package. No more UPS for me.

jurassicman · 17 January 2019, 21:15

I'm sorry to hear about your troubles whit the shipping...
UPS is, usually, very good but sometimes it may happen that they make a mistake. In my experience, in these case, they are usually able to send the parcel back to sender... at least, this way it isn't lost...

Englyst · 17 January 2019, 21:52

I:d rather they found it and send it to me

mintsauce82 · 17 January 2019, 23:03

Yeah I'm a big fan of Amigastore. Made several orders and they always come surprisingly quickly.

Englyst · 22 January 2019, 15:06

Well UPS wrongfully sorted the package and after 4 days it was found in Helsinki, Finland. Did the Vampire card want to go skiing before it was stuffed inside an Amiga for the rest of it's life?

At least it's on it's way to me now.

10 January 2019, 10:33	#1
Englyst Registered User Join Date: Apr 2012 Location: Hornslet, Denmark Age: 51 Posts: 100	Amigastore.eu communication Hi folks. Just want to know if anyone have problems getting a response from Amigastore.eu? I've commented my order with a question and even emailed them via their sales email and so far no response. It's an order for a Vampire 500+ V2 and was placed in December, and I'm wondering why I haven't heard anything from them. Is it normal? Thanks.

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10 January 2019, 10:38	#3
Englyst Registered User Join Date: Apr 2012 Location: Hornslet, Denmark Age: 51 Posts: 100	Ok thanks. I'll wait a day or two before emailing them again. I was just worried about the whole thing since I've heard nothing from them.

10 January 2019, 20:26	#5
Englyst Registered User Join Date: Apr 2012 Location: Hornslet, Denmark Age: 51 Posts: 100	I got a response from them today. They had been swamped in orders and emails and were furiously trying to get everything done. So the Vampire is on it's way! Woohoo!

11 January 2019, 12:05	#7
Englyst Registered User Join Date: Apr 2012 Location: Hornslet, Denmark Age: 51 Posts: 100	Thanks! Can't wait to finally join the undead accellerator crowd

12 January 2019, 18:38	#8
avukatka Posts: n/a	Amigastore.eu are really effective shop. I bought a Buddha II for my A1200 and they helped a lot... By the way I am happy for your new vampire

13 January 2019, 00:13	#9
Ledfoot Registered User Join Date: Oct 2018 Location: Cherry Hill, NJ USA Posts: 85	I have one coming from vesalia this week as well. Can't wait!!!

13 January 2019, 05:48	#10
Englyst Registered User Join Date: Apr 2012 Location: Hornslet, Denmark Age: 51 Posts: 100	@avukatka Thanks! Will be exciting to have new amiga stuff to play with. @Ledfoot Congrats - I am as stoked as you are

17 January 2019, 16:14	#11
Englyst Registered User Join Date: Apr 2012 Location: Hornslet, Denmark Age: 51 Posts: 100	Well ain't I unlucky. UPS lost my package with the Vampire in Spain. So now Amigastore is figuring out what happened to it. Darn it.. Should have had it today. The weird thing is that there was tracking information on the package all the way to Frankfurt, Germany. But apparently that was not REAL tracking info but was estimated tracking info.. WTF? I could have known a week ago, if they just listed the physical tracking info. I have no idea why they do that, but it seems contrary to good customer service to me. Had to call them to get the real scoop on the package. No more UPS for me.

17 January 2019, 21:15	#12
jurassicman Registered User Join Date: Dec 2017 Location: Sassari/Italy Posts: 867	I'm sorry to hear about your troubles whit the shipping... UPS is, usually, very good but sometimes it may happen that they make a mistake. In my experience, in these case, they are usually able to send the parcel back to sender... at least, this way it isn't lost...

17 January 2019, 21:52	#13
Englyst Registered User Join Date: Apr 2012 Location: Hornslet, Denmark Age: 51 Posts: 100	I:d rather they found it and send it to me

17 January 2019, 23:03	#14
mintsauce82 Junior Member Join Date: Apr 2003 Location: Canada Age: 41 Posts: 74	Yeah I'm a big fan of Amigastore. Made several orders and they always come surprisingly quickly.

22 January 2019, 15:06	#15
Englyst Registered User Join Date: Apr 2012 Location: Hornslet, Denmark Age: 51 Posts: 100	Well UPS wrongfully sorted the package and after 4 days it was found in Helsinki, Finland. Did the Vampire card want to go skiing before it was stuffed inside an Amiga for the rest of it's life? At least it's on it's way to me now.

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