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Its straight forward, Jens wanted me to wait till he had completed an insurance claim, as the package was sent tracked and insured, I had waited weeks and didn’t see that I should have to wait for this to be completed, tracking went dead when the package entered the UK and was like that for weeks, PayPal agreed and refunded. Jens would have been reimbursed and I went and bought a card that shipped from the UK and not direct from him. Banning me from buying iComp products is ridiculous, but thankfully it’s not had any impact as I’ve purchased a good few since then. I will although reconsider any future purchases, or if its something I must have will purchase via a family member or friend as I don’t want any future issues with warranty or ‘support’ issues.
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