sounds like its a stock 500 with 2.0 roms, like burseg says. Anyhow there could be a couple of reasons why the trapdoor expansion may not be working, I'd say the main reason would be because someone tried out a 1mb chip hack that went wrong.
So I'd say you are going to have to open up your 500 and first identify what motherboard revision you got. If rev 5 read up the article below refer to section : "vii. 1Mb of Motherboard Memory on the Rev. 5"
http://wuarchive.wustl.edu/~aminet/h...k/500hacks.txt
If rev 6 then your jumpers[1] are out of wack cos someone tried a hardware hack that went wrong and forgot to put the jumpers back in the original position. To have an idea where they were read up:
http://wuarchive.wustl.edu/~aminet/h...A5001MChip.lha
this file has doco on howto have 1mb chip on rev5 and rev6, but also shows a diagram of the original position the jumpers are in.
If all else fails another good troubleshooting reference to look at is:
http://wuarchive.wustl.edu/~aminet/h...k/Amigafix.txt
Please keep us posted on how things are going! Cheers.
[1] jumpers described in 500hacks.txt, refer to section "v. Is My Jumper On The Line ?".