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Old 05 May 2013, 02:00   #2138

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Join Date: Nov 2006
Location: Barry / UK
Age: 39
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Originally Posted by AmigaCollector View Post
Jens - it's not your product that I've got an issue with, it's AmigaTech's woeful customer service. The Indy didn't work from out of the box, and I tested it for a week on various monitors, before I sent it back. I'm very careful with all of my machines, and I've got a large collection of various 1980s computers that I regularly maintain. I have no idea how the track got damaged, but I can confirm that I didn't do it. I'm not sure how much you charged AmigaTech, but the repair ended up costing me $AUS60, with postage.

AmigaTech's support immediately blamed me for damaging the Indy, and wouldn't listen to my side of it. They've been really unhelpful and actually bloody arrogant. They just seem to jump to conclusions and fly off the handle. I've had nothing but fragmented and barely useful advice from them. Providing technical help to customers has to be an end to end process, with easy to follow steps to an end result of getting the product working and the customer happy. It would really help if either AmigaTech or yourself directed buyers of your products to sites like this if the vendor can't offer constructive advice, or don't have the resources or training. As it stands AmigaTech can't offer any useful advice at all - and to make matters worse they're snippy, rude and unprofessional. With the experience I've had since September, I wouldn't buy anything from them again.

Having said that, I'm bloody determined to get my Indy to work. That's why I'm looking for alternative help from this site. I can see that other people are getting somewhere with it, and it's a great product. If I get nowhere this week though with my Indy, I really would appreciate a refund.

Please correct this post, as its completely incorrect. Jens reported to us that it was damage by you. We then passed this information on to you.

Not once did we refuse to help you. It was sent to Jens for inspection after we tested it to confirm your issue. When it came back from Jens after repair we tested it again and confirmed it was now working. It was then sent to you after you paid for Jens's repair bill.

I was'nt being snippy at all. I was just trying to explain that I didnt create the archive, which you were telling me I didnt supply the install script for.

Please check your ticket, hopefully you should be able to get it working.

Last edited by FOL; 05 May 2013 at 02:25.
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