In the event that it is an issue, it should be solved on the "other end" and is none of Jens business. As a service Jens is able, and willing, to update the firmware of the card to handle the software errors that isn't really his problem. At that rate, is 10 bucks and shipping, a lot? No. But should it have to be done? Still no. Just saying.
But yes, i can see this is a bit of-topic.