Nice one Zetro
Even Danny Baker said that the keyboard was whiter than white when he nipped round for a Daz challenge!
Seriously though, the problem was found to be the accelerator, as the problem reoccured soon after the machine came back - 'just wiggle the card a bit' was the telephone response. It worked.
So.. I paid for a full soak without them even opening the machine up.
Hence the question, what did/should they have done?