But if you're seen (perhaps in a suit and tie), holding the CD package making notes, then asking for information about the distributor the manager may pass the information onto someone who does care. Especially if this store is part of a wider retail chain.
true, but you gotta be careful, if the manager is on his toes he will ask you what you are doing, he ask you who you represent... just say "EAB"
if you act as customer complaining, the response will be "Write a letter to my headoffice"
if you act as an inspector or something, he'll ask for your business card