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Well so far I cannot fault the experience. A few very fast responses (within an hour). Ultimately it looks like the issue is being forwarded. I won't comment publicly on every step of the exchange as I don't consider that to be the right thing to do, I just wanted to initially say that so far the support from Vesalia.de cannot be faulted and I currently have no regrets in dealing with them.
I have bought from Amigakit in the UK in the past and wanted to try the other vendors so I bought a FastATA from AmigaStore in Spain and the Rapid Road from Vesalia. I admit to not considering buying direct but will consider it in the future. Only by trying the different vendors can I determine who I prefer to deal with.
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