People do not seem to realize that Jens runs a business, not a DIY club, and excepts to get paid for his efforts. In that context it's 100% understandable that he won't accept any components from the customer nor will he send boards without key components the customers. That's what DIY projects are for and you won't get any support nor warranty with DIY projects.
Back to the Phase 5 topic. I get my hopes up with Phase 5 and thought that the guy is just a bit eccentric with his Facebook rant. Until he posted pic of that prototype board. Boards looks like it was manufactured 20 years ago even to my untrained eyes...