I think it is quite clear that Jens had the intentions of fixing this problem. Thats why people are "demanding" this from him. The lack of comunication from IComp when there are progress or being "shelved" makes people impatient.
If it has come to take a refund or sod off this is a new turn. I dont think this is what Jens has said either, so please let the man speak for himself.
A little (silly) comparison to the VW scandal. If you get caught lying to your customers about the performance of your producs you will have to pay for it. Either by a compensation or simply just fixing the problem. The sentence "Why dont you just return the car if you are not satisfied" sounds not so fair in this case. Not in the RR case either in my mind.