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Old 19 July 2016, 16:44   #549
demolition
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Join Date: Sep 2012
Location: Copenhagen / DK
Age: 37
Posts: 3,379
Quote:
Originally Posted by roomeo View Post
Like i havent contacted my reseller... Please tell us.. how could they help at all?
They could either fix the problem, or if they can't, give you your money back if it doesn't live up to the specifications they had on their site when you chose to buy the device.

Jens might be the designer of the product but that doesn't mean that he is required to support all the end-customers. He supports those that buy directly from him, i.e. a reseller like Amigakit or you as the end-customer if you bought through his shop on icomp.de. If you bought from Amigakit for example, they are the ones to forward all your claims to.

Of course it is nice to have direct contact with the designer through a forum like this, but that is a luxury that should not be counted on.

If I have an issue with my ASUS monitor for example, I don't expect an ASUS engineer to come forward and handle my issue directly with me. I will contact the shop where I bought it and let them handle the rest.
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